Claims Support Specialist

Summary

WithCoverage is redefining how risk is managed across the economy through AI-supercharged risk management. As a Claims Support Specialist, you will be the primary advocate for clients, ensuring a seamless claims process by providing expert guidance and strategic claims resolution.

Responsibilities

• Serve as the main point of contact for clients throughout the claims process, providing clear guidance and updates
• Evaluate policy coverage and advocate for the best possible outcomes for clients
• Challenge adjusters when necessary to ensure fair and timely settlements
• Proactively anticipate and present strategic solutions to clients for resolving claims
• Oversee the full lifecycle of claims, from initial report to final resolution
• Conduct new business claims audits for newly acquired clients
• Collaborate with insurers, underwriters, and external adjusters to negotiate claims settlements
• Facilitate client meetings, claims reviews, and carrier discussions to ensure alignment and transparency
• Maintain meticulous documentation of claims activity in our proprietary agency management system
• Educate clients on claims administration, coverage nuances, and proactive risk management
• Offer guidance on reducing claim exposure and improving policy language to prevent disputes
• Prepare and deliver quarterly claims reviews with key insights and recommendations
• Leverage technology to streamline claims handling, improving efficiency and accuracy
• Partner with product team to identify opportunities to enhance internal claims processes using tech-driven solutions
• Provide data-driven insights to clients on claims trends, risk mitigation strategies, and best practices

Skills

• 3-7 years of experience in claims handling and claims advocacy
• Strong knowledge of commercial lines claims, including non-admitted experience with complex coverage nuances
• Significant experience in policy interpretation and claims negotiation
• Exceptional problem-solving and strategic thinking abilities
• Strong communication and negotiation skills, with the ability to advocate for clients
• Ability to work autonomously while collaborating with internal teams and external stakeholders
• Familiarity with claims technology platforms and data analytics tools
• Comfortable working in a digital-first brokerage environment
• Ability to leverage claims management software and automation tools to improve processes
• Adjuster's License (a plus, but not required)
• Certifications related to claims management or risk mitigation (e.g., AIC, CPCU) are a bonus

Qualifications

Must Haves

• 3-7 years of experience in claims handling and claims advocacy
• Strong knowledge of commercial lines claims, including non-admitted experience with complex coverage nuances
• Significant experience in policy interpretation and claims negotiation
• Exceptional problem-solving and strategic thinking abilities
• Strong communication and negotiation skills, with the ability to advocate for clients
• Ability to work autonomously while collaborating with internal teams and external stakeholders
• Familiarity with claims technology platforms and data analytics tools
• Comfortable working in a digital-first brokerage environment
• Ability to leverage claims management software and automation tools to improve processes

Nice to Haves

• Adjuster's License (a plus, but not required)
• Certifications related to claims management or risk mitigation (e.g., AIC, CPCU) are a bonus

Benefits

• Competitive compensation that includes equity
• Comprehensive benefit plans for medical, dental, vision, life, and disability
• Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
• Human Interest: 401(k) provider
• Time Off: Flexible time off, sick leave, family and medical leave, major national holidays
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Collaborative, transparent, and fun culture