Creator Success Manager

Summary

Workweek is a professional networking and media platform focused on helping business operators connect, learn, and share expertise through newsletters and communities. The Creator Success Manager will source creator candidates, drive outreach and onboarding, help new creators launch and stay on cadence, and partner with marketing and product to improve creator growth and retention.

Responsibilities

• Build the Pipeline: Source creator candidates from inside our communities and well outside them. Rank them on point of view, credibility, and whether they will publish on a schedule
• Run the Outreach: Own everything from first message to signed agreement, including the commitment and the weekly send baseline
• Own Onboarding: Be the creator’s point of contact from signature to steady state. You help them settle what the publication covers and who it is for, you get them through setup, and you chase down whatever is holding up their first issue
• Get Them Sending: Keep new creators on cadence through their first month or two. Unblock them, and write the draft yourself when that is what gets the issue out
• Build the First Audience: Coordinate cross-promotion from our anchor newsletters and recommendation placements. Partner with the VP of Marketing on where paid budget goes and tell us which launches deserve more of it
• Be the Voice of the Creator: You are closer to new creators than anyone else at the company. Bring what you hear back to product: where onboarding stalls, what makes someone skip a week, which features would get them sending without being chased. Push for the changes that turn a new creator into a habitual one
• Own the Numbers: Creators signed, days from first contact to first send, percentage who reach five issues, subscribers added per creator

Skills

• 3-5+ years in creator partnerships, talent, community, publisher operations, or B2B media business development
• You know the newsletter world: Not as a reader. You know what a good open rate actually is and what inflates one, why people churn in week three, what the platforms do well and badly, how growth tactics like recommendations and paid placements really perform, and who the interesting operators are. You can have a real conversation with a creator about their publication on day one
• Deep generalist: You'll be doing sourcing, outreach, editorial coaching, light ops, and product feedback in the same week, and you will be good enough at all of it that we do not have to hire five people
• You can find people: You know how to build a list of 200 qualified names from scratch, cut it to the 20 worth contacting, and explain the cut
• Editorial judgment: You can tell the difference between someone with an audience and someone with something to say. You know which one is worth signing
• Working fluency with AI: You use these tools daily for research and enrichment, and you know which parts of the job you still do by hand
• Project management under load: You will have a roster of creators at different stages at once and you will know where each one stands without being asked
• You write well enough to ghostwrite: Positioning, launch copy, and a first draft of someone else's newsletter when they are stuck
• Comfort with ambiguity: You start things without waiting for permission

Qualifications

Must Haves

• 3-5+ years in creator partnerships, talent, community, publisher operations, or B2B media business development
• You know the newsletter world: Not as a reader. You know what a good open rate actually is and what inflates one, why people churn in week three, what the platforms do well and badly, how growth tactics like recommendations and paid placements really perform, and who the interesting operators are. You can have a real conversation with a creator about their publication on day one
• Deep generalist: You'll be doing sourcing, outreach, editorial coaching, light ops, and product feedback in the same week, and you will be good enough at all of it that we do not have to hire five people
• You can find people: You know how to build a list of 200 qualified names from scratch, cut it to the 20 worth contacting, and explain the cut
• Editorial judgment: You can tell the difference between someone with an audience and someone with something to say. You know which one is worth signing
• Working fluency with AI: You use these tools daily for research and enrichment, and you know which parts of the job you still do by hand
• Project management under load: You will have a roster of creators at different stages at once and you will know where each one stands without being asked
• You write well enough to ghostwrite: Positioning, launch copy, and a first draft of someone else's newsletter when they are stuck
• Comfort with ambiguity: You start things without waiting for permission

Benefits

• Equity in Workweek
• Remote operations with the ability to work in the time zone of your choice (or work IRL in our Austin, TX office)
• Unlimited PTO with a minimum of 3 days/quarter used
• 100% health insurance coverage, 75% coverage for dependents, and $150/month towards an HSA (or $150/month health stipend if insurance not used)
• 120 days of parental leave to use within one year of childbirth (available 12 months after your start date and only available every 365 days)
• 401(k) plan with 3.5% company match
• $500 one-time stipend for any home office needs used after the first 90 days
• 5-week sabbatical after 4 years on staff
• 2 volunteering days per year
• 1x/year in-person team retreat
• $100/month book stipend