Travel Sales Agent

Summary

World Travel Holdings is a leisure travel company and cruise agency with nearly 40 travel brands. The Travel Sales Agent will build customer relationships, provide tailored travel recommendations, process and update vacation reservations, manage leads, and meet sales goals while delivering exceptional service in a remote call-center environment.

Responsibilities

• Serve as a trusted travel advisor by delivering expert recommendations tailored to customer needs
• Build new customer relationships by handling 1–2 inbound calls per hour
• Accurately process new vacation reservations and make requested changes to existing reservations in a timely manner
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience
• Manage assigned leads by completing multiple follow-up touchpoints and updating CRM records
• Proactively engage prospective customers through targeted outreach campaigns
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer
• Consistently meet or exceed sales goals by applying team lead feedback, executing sales strategies, and prioritizing calls effectively
• Remain accessible and responsive via phone, email, and chat during scheduled work hours
• Engage in team meetings and training to build knowledge and stay informed of company initiatives

Skills

• Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs
• Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office
• Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers
• Open to receive coaching feedback through regular meetings and apply learnings
• Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift
• Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download)
• Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other World Travel Holdings remote employee
• Full-time schedule (35–45 hours/week) based on business needs
• Training: 6 weeks, Monday–Friday, 10:00 AM–7:00 PM EST
• Post-Training Schedule: Assigned shifts may fall between 10:00 AM–11:30 PM EST, including weekends, holidays, and non-consecutive days off
• Ongoing Scheduling: Quarterly shift bids with schedules that may range between 6:00 AM–2:00 AM EST

Qualifications

Must Haves

• Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs
• Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office
• Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers
• Open to receive coaching feedback through regular meetings and apply learnings
• Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift
• Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download)
• Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other World Travel Holdings remote employee
• Full-time schedule (35–45 hours/week) based on business needs
• Training: 6 weeks, Monday–Friday, 10:00 AM–7:00 PM EST
• Post-Training Schedule: Assigned shifts may fall between 10:00 AM–11:30 PM EST, including weekends, holidays, and non-consecutive days off
• Ongoing Scheduling: Quarterly shift bids with schedules that may range between 6:00 AM–2:00 AM EST

Benefits

• Paid initial training and ongoing development to support your growth and success.
• Computer equipment and headset provided for remote work.
• Internal support team available in real time.
• Performance-based incentives, whichever is greater than the guaranteed base pay.
• Eligible 90 days after hire for medical, dental, 401K, and paid time off.
• Deeply discounted cruises and access to travel agent rates.
• Comprehensive medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• 401(k) with discretionary company match.
• Paid time off and holidays.
• Travel discounts and employee perks.
• Employee Assistance Program (EAP).
• Professional development and learning opportunities.