Corporate Engagement Specialist

Summary

World Vision USA is a global Christian humanitarian organization that partners with children, families, and communities to address poverty and injustice. The Corporate Engagement Specialist will manage and grow a portfolio of corporate donors through digital engagement, donor service, campaign execution, CRM management, retention, reactivation, and advancement strategies.

Responsibilities

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role
• Actively manage an assigned donor portfolio, consisting of corporate donors currently giving up to $1M annually, including both current and lapsed donors, with a focus on retention, reactivation, and portfolio-level revenue growth
• Contribute to approximately $15M in annual GIK and cash revenue from the donor portfolio by supporting repeat giving, reactivation, donor inquiries, and responsive handling of offers and opportunities
• Provide inbound donor management by responding to donor inquiries generated through campaigns and other digital communications; field and route GIK and cash offers, questions, and follow-up needs; coordinate internally with placement, logistics, valuation, and other teams to support donor success
• Execute light-touch engagement for warm, responsive, or high-potential donors, including selective follow-up, reactivation support, and timely donor service that strengthens ongoing connection to World Vision's mission and field needs
• Manage donor engagement primarily through digital communications, campaign sequences, CRM-informed prioritization, and responsive follow-up, complemented by personal interactions when donor interest, opportunity, or strategic need warrants direct engagement
• Oversee campaign and system execution by heavily utilizing campaign management and CRM platforms to monitor campaign performance, including open rates, responses, inquiries, offers, and conversion indicators; flag underperforming messaging and recommend improvements to engagement approaches
• Actively utilize World Vision CRM systems to accurately, consistently, and systematically plan, document, and track donor interactions, campaign responses, offers, inquiries, follow-up actions, segmentation updates, and portfolio status; maintain CRM hygiene as a core responsibility
• Work collaboratively with Corporate Engagement team members and cross-functional partners to align donor engagement, campaign execution, donor service, portfolio movement, and resource fulfillment with organizational strategy and field need
• Provide portfolio insights and triage by identifying trends in donor behavior, engagement patterns, retention risks, reactivation opportunities, and signals for donor advancement; surface insights to inform segmentation, messaging, and portfolio strategy
• Strategically escalate donors showing readiness for upgrade to other tiered portfolio engagement based on giving growth, increased engagement, partnership complexity, strategic importance, or other advancement signals; coordinate transitions in a way that supports donor continuity and organizational outcomes
• Understand and articulate World Vision's model of transformational development in order to increase donor's passion and involvement in WV’s mission through appropriate GIK, cash and other resource-generating opportunities
• Work collaboratively with team members when assigned to work as a member of a team
• Perform other duties as assigned
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities

Skills

• Bachelor's degree or equivalent work experience (8 years)
• In addition to education or education equivalent, requires at least 2 years of work experience in donor engagement, corporate engagement, account management, sales, digital engagement, campaign management, fundraising or related experience
• Must be authorized to work in the U.S.A. for any employer
• Domestic travel up to 5-10%
• • Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task
• • Customer Service Orientation: Demonstrates concern for meeting customer needs in a manner that provides satisfaction for the customer using available resources
• • Balancing Multiple Priorities: Balances the needs and interests of various stakeholders and makes decisions involving competing goals, objectives and alternatives. Prioritizes tasks and redirects work effort in response to changes in priorities
• Experience using CRM systems and digital outreach or marketing automation tools preferred

Qualifications

Must Haves

• Bachelor's degree or equivalent work experience (8 years)
• In addition to education or education equivalent, requires at least 2 years of work experience in donor engagement, corporate engagement, account management, sales, digital engagement, campaign management, fundraising or related experience
• Must be authorized to work in the U.S.A. for any employer
• Domestic travel up to 5-10%
• • Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task
• • Customer Service Orientation: Demonstrates concern for meeting customer needs in a manner that provides satisfaction for the customer using available resources
• • Balancing Multiple Priorities: Balances the needs and interests of various stakeholders and makes decisions involving competing goals, objectives and alternatives. Prioritizes tasks and redirects work effort in response to changes in priorities

Nice to Haves

• Experience using CRM systems and digital outreach or marketing automation tools preferred

Benefits

• Remote within the U.S.; Federal Way, WA or Washington, DC considered for hybrid.