Oracle ERP Functional Analyst

Summary

World Wide Technology (WWT) provides technology infrastructure, digital, cloud, cybersecurity, and enterprise solutions to organizations worldwide. The Oracle ERP Functional Analyst will provide production support, configuration, troubleshooting, testing, reporting, documentation, and enhancement delivery across Oracle Cloud ERP and Oracle EBS R12 financial and operational modules.

Responsibilities

• Provide functional production support across the Order-to-Cash, Procure-to-Pay, Projects, Costing, and General Ledger streams on Oracle Cloud ERP and Oracle R12
• Configure and support Oracle Cloud modules across Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Projects, Costing, Fusion Tax, and Expenses, including R12 equivalents
• Analyze business requirements, translate them into functional specifications, and configure Oracle Cloud / R12 solutions aligned with WWT’s finance and operations processes
• Troubleshoot and resolve incidents, defects, and service requests within agreed SLAs, performing root-cause analysis and driving permanent fixes
• Write and tune SQL queries against Oracle database tables for data extraction, validation, defect triage, and ad-hoc reporting
• Support Oracle Cloud quarterly updates and R12 patching by assessing functional impact, executing regression testing, and coordinating sign-offs
• Develop and maintain functional documentation including BRDs, FDDs, configuration workbooks, test scripts, SOPs, and user training material
• Build and maintain reports and dashboards using OTBI and BI Publisher; support data migration and integration validation using FBDI/ADFDI templates
• Work with technical teams on integrations involving OIC, REST/SOAP APIs, EDI, Vertex, and Coupa as applicable to the assigned track
• Partner with Finance, Tax, Procurement, Projects, and IT teams to design enhancements that improve process efficiency, control, and compliance
• Support audit and SOC control activities, ensuring configuration changes and access reviews are evidenced appropriately

Skills

• • Bachelor's degree in business, Accounting, MIS, Finance, or related field
• • 3+ years supporting or implementing Oracle EBS R12 and/or Oracle Cloud Financials
• • Hands-on experience with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes
• • Proficiency with Oracle Cloud reporting tools: OTBI, BI Publisher, FBDI, and/or ADFDI
• • Ability to write and troubleshoot complex SQL queries
• • Experience configuring AR, AP, GL, Projects, Costing, and Fusion Tax
• • Familiarity with Oracle Integration Cloud (OIC), REST/SOAP APIs, and EDI processing
• • Strong analytical, problem-solving, and root-cause analysis skills
• • Excellent communication skills with ability to translate technical concepts for non-technical audiences
• • Comfortable working independently in Agile/iterative delivery environments with SLA-driven support
• • Continuous learner who actively explores AI tools and stays current on emerging technologies. Excellent written, verbal, and presentation communication skills
• • Ability to explain technical concepts to non-technical audiences
• • Experience working in Agile or iterative delivery environments
• • Ability to work independently with minimal supervision
• • Strong collaboration and stakeholder management skills
• • Self-motivated, professional, and quality-focused
• • Skilled in incident resolution, root-cause analysis, and SLA-driven support
• • Experience with Vertex and/or Coupa (preferred)

Qualifications

Must Haves

• • Bachelor's degree in business, Accounting, MIS, Finance, or related field
• • 3+ years supporting or implementing Oracle EBS R12 and/or Oracle Cloud Financials
• • Hands-on experience with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes
• • Proficiency with Oracle Cloud reporting tools: OTBI, BI Publisher, FBDI, and/or ADFDI
• • Ability to write and troubleshoot complex SQL queries
• • Experience configuring AR, AP, GL, Projects, Costing, and Fusion Tax
• • Familiarity with Oracle Integration Cloud (OIC), REST/SOAP APIs, and EDI processing
• • Strong analytical, problem-solving, and root-cause analysis skills
• • Excellent communication skills with ability to translate technical concepts for non-technical audiences
• • Comfortable working independently in Agile/iterative delivery environments with SLA-driven support
• • Continuous learner who actively explores AI tools and stays current on emerging technologies. Excellent written, verbal, and presentation communication skills
• • Ability to explain technical concepts to non-technical audiences
• • Experience working in Agile or iterative delivery environments
• • Ability to work independently with minimal supervision
• • Strong collaboration and stakeholder management skills
• • Self-motivated, professional, and quality-focused
• • Skilled in incident resolution, root-cause analysis, and SLA-driven support

Nice to Haves

• • Experience with Vertex and/or Coupa (preferred)

Benefits

• Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program