Clinical Payments Specialist - EMEA- Remote

Summary

Worldwide Clinical Trials is a global contract research organization focused on improving patient outcomes through innovative and high-quality clinical research. The Clinical Payments Specialist manages end-to-end global investigator payments for assigned studies, including payment setup, reconciliation, forecasting, reporting, and closeout. The role also serves as a liaison among investigative sites, clinical research teams, financial departments, and sponsors.

Responsibilities

• End-to-end management of global investigator payments for assigned studies
• Collection of information from all teams, systems, and tools as needed on a timely and proactive basis
• Understanding global contract terms, budgets, and payment schedules to ensure payments to investigative sites align with the Clinical Trial Agreement
• Analysis and presentation of data as required for various stakeholders
• Acting as a liaison between investigative sites, clinical research teams, and other functional leaders
• Performing payment reconciliations at mandated intervals
• Completing analysis of budgeted versus actual spend for assigned projects and other reporting needs as required, and reviewing findings with the project team
• Developing and providing budgetary forecasts for project teams related to investigator payments
• Developing and distributing consolidated monthly payment reports detailing the status of paid and unpaid sites for assigned studies
• Participating in client and project team meetings
• Preparing for, participating in, and following up on audits and inspections
• Participating in all required and applicable training
• Serving as the point of contact for all investigator-related queries on assigned studies
• Identifying trends in underpayments and overpayments
• Evaluating trends and working toward resolution and improvement of revenue cycle processes
• Collaborating with financial and clinical departments
• Researching and identifying payment discrepancies from various sources
• Providing a high level of customer service to internal customers within the global Worldwide Clinical Trials organization and to external sites and sponsors
• Perform other duties as assigned

Skills

• • Excellent written and verbal communication skills
• • Ability to work independently and as a team member
• • Strong interpersonal skills in a fast-paced and rapidly changing environment
• • Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval
• • Ability to handle multiple tasks, including rapid response in generating new documents, forms, and tools
• • Strong organizational skills, including the ability to develop naming conventions and filing architecture
• • Advanced skills in Microsoft Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher
• • Knowledge and understanding of International Council for Harmonisation (ICH), Good Clinical Practice (GCP), and Food and Drug Administration (FDA) or European Union (EU) directive regulations, as applicable, as well as local regulatory requirements
• • Excellent spoken and written English skills, as well as fluency in the language of the country of location
• • Energetic, diligent, and customer-oriented
• • Four-year college curriculum or university degree, OR
• • Two-year college curriculum and one or more years of experience in office administration or a similar position, OR
• • Skill sets and proven performance equivalent to the above
• • Advanced English proficiency; additional language preferred (Japanese, Mandarin, Turkish)
• • At least two years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred
• Additional language preferred (Japanese, Mandarin, Turkish)

Qualifications

Must Haves

• • Excellent written and verbal communication skills
• • Ability to work independently and as a team member
• • Strong interpersonal skills in a fast-paced and rapidly changing environment
• • Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval
• • Ability to handle multiple tasks, including rapid response in generating new documents, forms, and tools
• • Strong organizational skills, including the ability to develop naming conventions and filing architecture
• • Advanced skills in Microsoft Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher
• • Knowledge and understanding of International Council for Harmonisation (ICH), Good Clinical Practice (GCP), and Food and Drug Administration (FDA) or European Union (EU) directive regulations, as applicable, as well as local regulatory requirements
• • Excellent spoken and written English skills, as well as fluency in the language of the country of location
• • Energetic, diligent, and customer-oriented
• • Four-year college curriculum or university degree, OR
• • Two-year college curriculum and one or more years of experience in office administration or a similar position, OR
• • Skill sets and proven performance equivalent to the above
• • Advanced English proficiency; additional language preferred (Japanese, Mandarin, Turkish)

Nice to Haves

• • At least two years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred
• additional language preferred (Japanese, Mandarin, Turkish)