Technical Program Manager, Solutions Delivery

Summary

xCures is a healthcare technology company building AI-native tools that make patient information more accessible and useful for care, research, and healthcare organizations. The Technical Program Manager will operate the Customer Solutions delivery system by managing intake, tracking customer integrations and onboarding through go-live, reporting program status, and coordinating Engineering, Product, Customer Success, and the PMO.

Responsibilities

• Own delivery reporting for Customer Solutions: maintain the single source of truth on program status, risks, and dates, and deliver a regular cadence of updates to Revenue Leadership, the PMO, and executives
• Manage intake and triage of inbound requests from Sales, Customer Success, and Product, coordinating prioritization and routing decisions and communicating outcomes back to the people who asked
• Track active customer integration and onboarding programs from kickoff to go-live, surfacing blockers early and holding the team to committed dates
• Build and maintain internal and external technical training, product guides, and support resources so customers and colleagues can self-serve
• Define success metrics, dashboards, and feedback loops for the team's tools and integrations, and use them to show adoption and performance
• Work with Engineering, Product, Customer Success, and the PMO to keep Customer Solutions work aligned with platform priorities and company delivery standards
• First 90 days: stand up the intake and triage process and take over program tracking for every active customer integration
• First year: predictable, measurable delivery across all Customer Solutions programs and a faster contract-to-live cycle, measured by on-time delivery against committed dates, time from contract to live integration, and customer and internal stakeholder satisfaction

Skills

• 3+ years in technical program management, product operations, or project management in a technology environment
• Track record of leading cross-functional initiatives from definition through delivery
• Experience working with both engineering teams and customer-facing roles, and translating between them
• Technical acumen and curiosity: able to engage substantively on APIs, data pipelines, cloud infrastructure, and AI and LLM tooling
• Experience creating training materials and technical documentation for technical and non-technical audiences
• Bachelor's degree or equivalent practical experience
• The successful candidate must already have authorization to work in the United States
• At this time, xCures does not offer sponsorship
• Healthcare, diagnostics, or health IT background
• Hands-on use of agentic AI tools in your daily work
• Enterprise SaaS onboarding or implementation experience
• Scripting or light automation skills

Qualifications

Must Haves

• 3+ years in technical program management, product operations, or project management in a technology environment
• Track record of leading cross-functional initiatives from definition through delivery
• Experience working with both engineering teams and customer-facing roles, and translating between them
• Technical acumen and curiosity: able to engage substantively on APIs, data pipelines, cloud infrastructure, and AI and LLM tooling
• Experience creating training materials and technical documentation for technical and non-technical audiences
• Bachelor's degree or equivalent practical experience
• The successful candidate must already have authorization to work in the United States
• At this time, xCures does not offer sponsorship

Nice to Haves

• Healthcare, diagnostics, or health IT background
• Hands-on use of agentic AI tools in your daily work
• Enterprise SaaS onboarding or implementation experience
• Scripting or light automation skills

Benefits

• Remote-First
• Paid Time Off and 13 Company Holidays
• Equity Package
• Paid Parental Leave
• Medical, Vision, and Dental
• Employer HSA Contribution
• Employer 401(k) Match
• STD, LTD, Life Insurance and Critical Illness Plans
• Employee Assistance Program
• Adoption Assistance
• Company Offsites
• Monthly Internet Allowance
• Professional Development Funds