Product Manager (Public Safety Software, CCE) - Remote

Summary

CentralSquare Technologies develops software that supports public servants and public safety communities. The Product Manager will own the CCE software product lifecycle, roadmap, strategy, and execution while balancing customer needs, business objectives, and technical feasibility. The role also leads cross-functional delivery, customer engagement, go-to-market activities, and the integration of AI-informed product practices.

Responsibilities

• Define and own the CCE product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Independently manage the full CCE product lifecycle, from concept and business case through launch and ongoing optimization
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
• Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
• Establish success metrics and KPIs to measure CCE's performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
• Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
• Evaluate and champion opportunities to embed AI and automation into CCE to improve dispatcher efficiency and outcomes
• Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
• Lead sprint planning, backlog grooming, and release planning activities with development teams
• Coordinate the marketing of CCE with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
• Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
• Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
• Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements
• Perform all other duties as assigned

Skills

• * 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• * Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• * Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
• * Demonstrated success owning and delivering products from concept through launch
• * Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• * Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• * Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• * Ability to travel for customer visits, conferences, and team meetings
• * Experience with public safety, emergency services, or government technology solutions
• * Technical background or ability to understand complex system architectures and APIs
• * Familiarity with CCE (Central County Emergency 911)
• * Experience managing products in highly regulated or compliance-driven industries
• * Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Qualifications

Must Haves

• * 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• * Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• * Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
• * Demonstrated success owning and delivering products from concept through launch
• * Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• * Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• * Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• * Ability to travel for customer visits, conferences, and team meetings

Nice to Haves

• * Experience with public safety, emergency services, or government technology solutions
• * Technical background or ability to understand complex system architectures and APIs
• * Familiarity with CCE (Central County Emergency 911)
• * Experience managing products in highly regulated or compliance-driven industries
• * Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Benefits

• Mentorship
• Learning programs
• Clear paths for advancement
• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment, whether in the office or remote