Client Experience Specialist (Yahoo Ads)

Summary

Yahoo Advertising provides omnichannel advertising solutions, proprietary data, and premium content environments for advertisers. The Client Experience Specialist will manage digital advertising campaign planning and execution, monitor delivery and pacing, coordinate cross-functional issue resolution, and use AI-assisted tools to improve reporting and operational workflows.

Responsibilities

• Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, asset requirements, and client expectations
• Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies in partnership with Client Performance (Ad Ops) and technical support teams
• Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions in collaboration with Account Directors, Channel Partnership leads, and Sales Strategy teams across direct IO and programmatic buying paths
• AI-Augmented Insights & Reporting: Utilize enterprise generative AI tools (such as Gemini) to draft performance update summaries, wrap reports, and QBR narratives from raw campaign metrics, verifying all outputs against source platform data before client delivery
• Workflow Automation & Process Enablement: Identify repetitive operational tasks—such as pacing pulls, creative status tracking, and billing reconciliations—and apply AI-assisted workflows and spreadsheet automations to improve team speed and accuracy
• Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support, leveraging collaboration tools (including Slack AI summaries) to maintain clear cross-functional alignment and timely client updates

Skills

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising
• Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs)
• Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets
• Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates
• Practical experience using generative AI tools (e.g., Gemini, ChatGPT, Claude) to draft professional communications, summarize complex data, or automate routine daily workflows
• Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance
• A collaborative, solutions-oriented mindset with a commitment to elevating client experiences
• Experience supporting accounts within the financial services, automotive, or travel advertising verticals
• Previous experience within a DSP, premium digital publisher, or media agency environment
• Familiarity with audience targeting tools, first-party data activation, and conversion attribution models
• Experience creating structured prompt workflows or templates for repetitive operational documentation

Qualifications

Must Haves

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising
• Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs)
• Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets
• Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates
• Practical experience using generative AI tools (e.g., Gemini, ChatGPT, Claude) to draft professional communications, summarize complex data, or automate routine daily workflows
• Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance
• A collaborative, solutions-oriented mindset with a commitment to elevating client experiences

Nice to Haves

• Experience supporting accounts within the financial services, automotive, or travel advertising verticals
• Previous experience within a DSP, premium digital publisher, or media agency environment
• Familiarity with audience targeting tools, first-party data activation, and conversion attribution models
• Experience creating structured prompt workflows or templates for repetitive operational documentation

Benefits

• Flexible hybrid work options
• 11 employee resource groups (ERGs) with programs, events and fellowship that help educate, support and create a workplace where all feel welcome
• The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions.
• Healthcare
• A great 401k
• Backup childcare
• Education stipends