Envoy Global
Posted 16 days agoVerified live 10h ago
Client Experience Manager
Brief overview
Remote
UndergradOr in progress
$45k–$55k/yrStated range
1+ yrsMinimum
12 H-1B approvalsDept. of Labor
3 green cardsCertified filings
ZendeskMicrosoft Excel
About the company
Envoy Globalenvoyglobal.com
Envoy Global provides computer software and SaaS.
Visa sponsorship history
3 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.12H-1B approved
100%approval rate
2new H-1B hires
3PERM certified
$96,515median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20234
20247
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20241
20251
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20253
Top sponsored roles
Sr. Pricing AnalystAssociate Manager, EngineeringDevOps EngineerData Engineer
Job description
Summary
Envoy Global is an innovator in the global immigration space, combining technology with holistic services to streamline the immigration process. The Client Experience Manager will support clients by answering questions, resolving issues, leading app training, managing reports and team materials, and coordinating project plans and deliverables.
Responsibilities
- Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and our affiliate law firm CIP PC
- Handle escalations as needed and work with management or other teams to resolve
- Lead Client training on the Envoy app
- Pull and distribute reports and information for clients and legal team
- Maintenance of team materials (macros, trainings, SOPs)
- Ensure customer expectations are set and deadlines are met
- Develop, track, and maintain project plans and project deliverables
- Communicate with the client and internal teams on project milestones and progress
- Projects as assigned
Skills
- 1-2 years of customer service experience
- Excellent customer service skills and empathy to address client needs properly
- A client first mindset to find resolution and next issue avoidance
- A keen eye for attention to detail and accuracy in responses to clients
- Excellent organizational and time-management skills
- Strong communication skills that are clear, concise, and empathetic
- Ability to pivot and multi-task in a fast paced environment
- Ability to work collaboratively across functional teams to find resolutions and process improvement
- Strong proficiency with MS Office Suite, specifically Excel
- This position is 100% remote, working from home, within the United States
- Bachelor's Degree or equivalent work experience preferred
- Passion and interest in immigration preferred
- Experience or knowledge of ticketing systems (Zendesk) preferred
Qualifications
Must Haves
- 1-2 years of customer service experience
- Excellent customer service skills and empathy to address client needs properly
- A client first mindset to find resolution and next issue avoidance
- A keen eye for attention to detail and accuracy in responses to clients
- Excellent organizational and time-management skills
- Strong communication skills that are clear, concise, and empathetic
- Ability to pivot and multi-task in a fast paced environment
- Ability to work collaboratively across functional teams to find resolutions and process improvement
- Strong proficiency with MS Office Suite, specifically Excel
- This position is 100% remote, working from home, within the United States
Nice to Haves
- Bachelor's Degree or equivalent work experience preferred
- Passion and interest in immigration preferred
- Experience or knowledge of ticketing systems (Zendesk) preferred
Benefits
- 100% remote, working from home, within the United States
