Technical Customer Success Representative

Summary

Zachary Piper Solutions is recruiting for an AI-enabled technology company seeking a Technical Customer Success Representative. The role supports customers through implementation, adoption, and ongoing success by assisting with AI platform integrations, providing technical guidance and training, coordinating issue resolution, and tracking customer activities.

Responsibilities

• Make outbound calls and conduct virtual meetings with customers throughout the onboarding process
• Provide consultative support during AI platform integrations and deployments
• Assist customers with basic technical concepts including IP addresses, domain names, and cloud infrastructure
• Identify customer challenges and coordinate resolutions with technical teams
• Deliver training and best practice guidance to maximize customer value
• Track customer interactions, implementation milestones, and support activities

Skills

• 2+ years of experience in customer success, technical support, customer care, or client services
• Comfortable with high-volume customer communication and relationship management
• Understanding cloud versus on-premises environments
• Knowledge of networking concepts, domain names, and IP addressing
• Strong problem-solving skills and technical aptitude
• Bachelor's degree preferred

Qualifications

Must Haves

• 2+ years of experience in customer success, technical support, customer care, or client services
• Comfortable with high-volume customer communication and relationship management
• Understanding cloud versus on-premises environments
• Knowledge of networking concepts, domain names, and IP addressing
• Strong problem-solving skills and technical aptitude

Nice to Haves

• Bachelor's degree preferred

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• Sick Leave if required by law
• Holidays