Technical Account Manager

Summary

Zafran is a cybersecurity company focused on helping organizations identify and remediate exploitable vulnerabilities across hybrid environments. The Technical Account Manager will guide customers through the post-sale journey, lead onboarding, drive platform adoption and success, troubleshoot complex issues, and advocate for customer needs across internal teams.

Responsibilities

• Build trust from day one and be the face of Zafran throughout the customer lifecycle
• Lead onboarding and ensure a fast, confident path to value
• Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
• Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments
• Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
• Advocate for your customers internally and turn their needs into impact
• Celebrate customer success and turn champions into advocates
• Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit

Skills

• 4+ years in a customer-facing role with strong technical exposure
• Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
• A knack for turning complex workflows into simple, actionable plans
• Empathy, curiosity, and a bias for doing right by the customer
• Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
• Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don't need to be a coder
• Have run customer trainings, hosted webinars, or created documentation people actually use
• Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise
• Are energized by a company culture where curiosity, speed, and GIFs can all thrive

Qualifications

Must Haves

• 4+ years in a customer-facing role with strong technical exposure
• Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
• A knack for turning complex workflows into simple, actionable plans
• Empathy, curiosity, and a bias for doing right by the customer
• Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar

Nice to Haves

• Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don't need to be a coder
• Have run customer trainings, hosted webinars, or created documentation people actually use
• Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise
• Are energized by a company culture where curiosity, speed, and GIFs can all thrive

Benefits

• Flexible PTO
• Health insurance plans (medical, dental, vision)
• Monthly stipend for phone and internet
• 401k
• Flexible spending account
• Home office stipend when joining
• Access to frontier AI models, including Claude, for every employee