Circuit Designer Specialist

Summary

Zayo provides mission-critical bandwidth and communications infrastructure solutions, including fiber, private data networks, Ethernet, and dedicated Internet access. Zayo is seeking a Circuit Designer Specialist to analyze, design, audit, and coordinate end-to-end circuits, maintain network records and facility inventories, and support provisioning issues across internal teams and external vendors.

Responsibilities

• Analyze service orders to determine appropriate circuit design
• Design and prepare detailed circuit layout records for end to end circuit delivery and interfaces with other internal departments to ensure coordination of all elements required for provisioning of service
• Work with 3rd party vendors to order cross connects, CFAs and risers
• Maintain facility inventory systems to ensure accurate and complete facility assignments
• Follow guidelines and process to coordinate with ISP engineering to provide more capacity for CFA/Risers/Laterals
• Provides support to field operations and Vendors to resolve complex circuit provisioning problems; reviews and verifies complex technical data in an effort to resolve service or order issues
• Escalate with Vendors when expectations are required to expedite requests
• Provide a variety of assistance and expertise to internal departments
• Add billing items for successful processing thru SF to complete out the Service Order
• Provide technical support and interpretation as requested
• Correct and update orders as necessary. Track assigned orders to ensure they are being coordinated in a timely manner
• First level of escalation for ISP requests, expedites, and complex design issues
• Assist with training and onboarding of new team members

Skills

• 1-2 years in a telecommunications circuit design role that encompassed all aspects of circuit design from order acceptance to published CLR for all types of circuits**
• Hands-on knowledge of telecommunications equipment configuration
• Proficient/expert in Metasolv/M6 application
• Experience with Salesforce and Metasolv database applications
• In depth knowledge of telecommunications standards and protocols
• Competency in navigating various database applications and MS software applications such as Excel, Visio and Word
• Ability to manage a high-volume workload efficiently and effectively, while maintaining a precise attention to detail in an interrupted work environment
• Self-initiated to gain the knowledge necessary to perform job duties at a high level in a technically changing environment
• Solution oriented analytical problem solving skills
• Willingness to drive towards a goal and do what it takes to get a job done, which may include off hours and weekend work

Qualifications

Must Haves

• 1-2 years in a telecommunications circuit design role that encompassed all aspects of circuit design from order acceptance to published CLR for all types of circuits**
• Hands-on knowledge of telecommunications equipment configuration
• Proficient/expert in Metasolv/M6 application
• Experience with Salesforce and Metasolv database applications
• In depth knowledge of telecommunications standards and protocols
• Competency in navigating various database applications and MS software applications such as Excel, Visio and Word
• Ability to manage a high-volume workload efficiently and effectively, while maintaining a precise attention to detail in an interrupted work environment
• Self-initiated to gain the knowledge necessary to perform job duties at a high level in a technically changing environment
• Solution oriented analytical problem solving skills
• Willingness to drive towards a goal and do what it takes to get a job done, which may include off hours and weekend work

Benefits

• Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave