Strategic Technical Support

Summary

Zenity is the leader in AI Agent Security, dedicated to helping enterprises secure and manage AI-driven applications. The Strategic Technical Support role involves acting as a trusted technical partner to enterprise security leaders, addressing complex challenges, and fostering long-term relationships to enhance customer success.

Responsibilities

• Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities
• Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution
• Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering
• Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner
• Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value
• Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage

Skills

• Candidates must reside in the US and willing to work CST or PST hours
• 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
• Deep understanding of AppSec principles and secure development lifecycle integration
• Executive-level communication skills with both technical and business stakeholders
• Highly organized, detail-oriented, and ownership-driven
• Comfort operating in fast-moving, evolving environments
• Experience working with observability tooling (Coralogix preferred)
• Experience in high-growth or venture-backed SaaS environments
• Exposure to AI, security, or emerging technologies

Qualifications

Must Haves

• Candidates must reside in the US and willing to work CST or PST hours
• 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
• Deep understanding of AppSec principles and secure development lifecycle integration
• Executive-level communication skills with both technical and business stakeholders
• Highly organized, detail-oriented, and ownership-driven
• Comfort operating in fast-moving, evolving environments

Nice to Haves

• Experience working with observability tooling (Coralogix preferred)
• Experience in high-growth or venture-backed SaaS environments
• Exposure to AI, security, or emerging technologies