NR Consulting
Posted 68 days agoVerified live 22h ago
Software Support Engineer
Brief overview
Remote
3+ yrsMinimum
1 H-1B approvalsDept. of Labor
Technical SupportIncident ManagementProblem ManagementChange ManagementRoot Cause AnalysisBug ResolutionSQLMES SolutionsJIRAERP SolutionsMicrosoft Dynamics NAVVB.NETC#PowerShellPythonStakeholder Management
About the company
NR Consultingnrconsultingservice.com
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services.
Visa sponsorship history
1 year sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
1new H-1B hires
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20251
Job description
Summary
NR Consulting is a leading global supplier of compound semiconductor wafers and advanced materials. They are seeking a Software Support Engineer responsible for delivering technical support to maintain the stability and reliability of business-critical systems while collaborating with internal teams and external suppliers.
Responsibilities
- Delivering technical support to maintain the stability and reliability of business-critical systems
- Diagnosing and resolving issues, implementing fixes & managing service requests
- Close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems
- Diagnose and resolve technical incidents, maintain knowledge base documentation and communicate status updates to stakeholders
- Fulfil and manage user service requests in accordance with established SLAs and quality standards
- Liaise with suppliers to resolve technical incidents
- Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation
- Analyze recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences
- Oversee daily system integrity & performance checks
- Adhere to internal policies, compliance standards, and audit requirements
Skills
- Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience
- Expertise in troubleshooting, root cause analysis, and bug resolution
- Excellent communication and stakeholder management skills
- Proficiency in SQL for application support
- Experience with MES Solutions
- Experience with Issue tracking platform ideally JIRA
- Experience with ERP Solutions ideally Microsoft Dynamics NAV
- Proficiency in VB.NET and C#
- Proficiency in scripting or automation tools (e.g., PowerShell, Python)
Qualifications
Must Haves
- Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience
- Expertise in troubleshooting, root cause analysis, and bug resolution
- Excellent communication and stakeholder management skills
- Proficiency in SQL for application support
- Experience with MES Solutions
- Experience with Issue tracking platform ideally JIRA
- Experience with ERP Solutions ideally Microsoft Dynamics NAV
Nice to Haves
- Proficiency in VB.NET and C#
- Proficiency in scripting or automation tools (e.g., PowerShell, Python)
Benefits
- Long Term Incentive Plans (LTIPs)
- Professional development and career pathways
- Comprehensive health insurance, including medical, prescription, dental, and vision coverage
- Company-paid Life and Disability Insurance
- Long service awards recognizing 5, 10, 15, 20, 25, and 30 years of service
- Values-based recognition awards
- Employee Assistance Program (EAP) providing free family, legal, financial, and counseling support with 24/7 access
- 401(k) plan with company match of up to 50% on the first 6% of employee contributions
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