Project Manager I

Summary

Zentro Internet is an independent internet service provider focused on multi-dwelling units in the United States. The Project Manager I will manage MDU projects from initiation through completion, coordinating installations, resources, budgets, schedules, stakeholders, risks, and contractual obligations.

Responsibilities

• Manage up to 50 projects simultaneously, with multiple deliverables and deadlines nationwide
• Ensure timely service installation by driving project activities, coordinating resources, and ensuring tasks are completed within agreed-upon SLAs
• Work directly with Construction Managers and make timely, informed decisions when project conditions change in order to meet deadlines and client expectations
• Act as the primary point of contact and communicate project status to internal and external stakeholders, including Project Developers, General Contractors, and Property Management teams
• Manage project budgets, ensure BOMs are accurately entered, and coordinate equipment requests based on project requirements and timelines
• Create and maintain accurate project plans and schedules, ensuring labor hours and resources are managed efficiently and within budget
• Manage project installations with both internal technicians as well as contractors
• Track and report on project status and milestones as requested
• Coordinate site access with third parties, end users, and properties to ensure field teams have confirmed access when required
• Proactively identify project issues and risks, independently work toward resolution, and escalate when additional support, authority, or cross-functional intervention is required
• Take ownership of day-to-day problem solving by using available resources, project knowledge, and sound judgment to move projects forward without requiring continuous direction
• Apply established processes consistently while recognizing when project conditions require an exception or alternative approach; communicate and document deviations appropriately to protect project continuity, stakeholder alignment, and operational control
• Review and document contractual obligations, including billing requirements, project deliverables, and client expectations
• Other duties as requested

Skills

• 4+ years of experience in project coordination, project management, or a similar role
• Strong written and verbal communication skills, including professional stakeholder and end-user communication
• Self-starter with the ability to work independently, handle ambiguity, prioritize competing deadlines, and operate effectively in a fast-paced, dynamic environment
• Telecommunications experience
• Experience with Sonar, ZOHO Projects, and Acumatica

Qualifications

Must Haves

• 4+ years of experience in project coordination, project management, or a similar role
• Strong written and verbal communication skills, including professional stakeholder and end-user communication
• Self-starter with the ability to work independently, handle ambiguity, prioritize competing deadlines, and operate effectively in a fast-paced, dynamic environment

Nice to Haves

• Telecommunications experience
• Experience with Sonar, ZOHO Projects, and Acumatica

Benefits

• Comprehensive benefits package including health insurance, PTO, and 401k