zerohash
Posted 81 days agoVerified live 1d ago
Technical Support Engineer (AMER)
Brief overview
Remote
3+ yrsMinimum
REST APIsSDKsWebsocketsWebhooksSQLPythonJavascriptTypescriptGolangRustLogging toolsDocumentation toolsTicket tracking toolsSLA monitoring tools
About the company
zerohashzerohash.com
Infrastructure platform for crypto, stablecoins, and tokenized assets.
Job description
Summary
zerohash is the leading crypto and stablecoin infrastructure platform, and they are seeking a Technical Support Engineer to enhance their global value transfer infrastructure. The role involves troubleshooting technical issues, collaborating with engineering teams, and ensuring seamless digital asset transactions.
Responsibilities
- Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
- Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
- Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health
- Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger
- Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues
Skills
- +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
- Strong understanding REST APIs, SDKS, websockets, and webhooks
- Ability to write SQL queries to retrieve and analyze data from internal databases
- Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust
- Experience with logging, documentation, ticket tracking, and SLA monitoring tools
- Ability to break down technical issues clearly to both technical and non-technical stakeholders
- Experience working with Docker, Kubernetes, and other infrastructure components
- Background in fintech, SaaS, or other fast-moving industries
- Basic understanding of blockchains, crypto, and web3 technologies
Qualifications
Must Haves
- +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
- Strong understanding REST APIs, SDKS, websockets, and webhooks
- Ability to write SQL queries to retrieve and analyze data from internal databases
- Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust
- Experience with logging, documentation, ticket tracking, and SLA monitoring tools
- Ability to break down technical issues clearly to both technical and non-technical stakeholders
Nice to Haves
- Experience working with Docker, Kubernetes, and other infrastructure components
- Background in fintech, SaaS, or other fast-moving industries
- Basic understanding of blockchains, crypto, and web3 technologies
Benefits
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
