Manager, Client Experience Strategy

Summary

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow, and retain customers through artificial intelligence, consumer signals, and omnichannel activation. The Manager, Client Experience Strategy will support the Strategic Account Director by coordinating client insights, audience strategies, campaigns, and internal teams while analyzing data and delivering actionable recommendations to maximize client satisfaction and measurable results.

Responsibilities

• Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources — leveraging Business Intelligence deliverables and audience strategies — under the oversight of the Strategic Account Director to help drive measurable results for clients
• Point of contact for your clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives
• Collaborate closely with internal teams — including sales, media, account, and analytics — to manage timelines, resolve issues, and keep campaigns on track
• Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement
• Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders
• Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterwards, and providing clear next steps to keep all stakeholders aligned — helping communicate progress, performance, and forward-thinking insights
• Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value
• Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions

Skills

• 2 - 4 years of account management experience at a digital agency
• Strong organizational skills with the ability to handle multiple priorities
• Analytical mindset and problem-solving abilities
• Experience with 1st-party audience strategy and development
• Proficiency in Microsoft Office Suite
• Collaborative team player who performs well in a fast-paced environment
• Bachelor's degree in Business, Marketing, Communications, or a related field

Qualifications

Must Haves

• 2 - 4 years of account management experience at a digital agency
• Strong organizational skills with the ability to handle multiple priorities
• Analytical mindset and problem-solving abilities
• Experience with 1st-party audience strategy and development
• Proficiency in Microsoft Office Suite
• Collaborative team player who performs well in a fast-paced environment
• Bachelor's degree in Business, Marketing, Communications, or a related field

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts
• Virtual Wellness Classes
• Pet Insurance
• Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.