340B Client Account Manager - Remote or in-office in Midvale, UT

Summary

Procuity, a company delivering SaaS solutions for the pharmacy and medical industry, is seeking a 340B Client Account Manager for its 340B Business Line. The role manages strategic client accounts, supports implementation and servicing, develops customer relationships, drives client growth and retention, and coordinates with internal teams to deliver solutions and support.

Responsibilities

• Responsible for managing key accounts, maintaining long-term relationships with strategically important accounts, and maximizing inside sales opportunities
• Develop in-depth knowledge of all accounts including key decision-making personnel
• Work with Covered Entities
• Focus on implementation and client servicing
• Establish strong working relationships with existing customers to provide high level of customer service to assigned accounts
• Focus on growing and developing existing clients to generate incremental business
• Act as primary day-to-day contact for customer for new products and continuing initiatives
• Act as the day-to-day interface between the customer and all relevant internal departments
• Provide technical support to the customer and/or coordinate with the appropriate technical functions for support as necessary
• Play an integral role in timely and effectively boarding new clients
• Drive and oversee solutions architecture for clients
• Perform other duties as assigned

Skills

• The successful candidate will have 340B account management experience or similar experience as a part of a PBM, Pharmacy, Drug Wholesaler or Health System
• The position requires a hard-working individual with an ability to work with a sophisticated customer base
• The candidate will have an entrepreneurial spirit and will thrive being on the ground floor of a high-growth opportunity
• 340B account management experience or 340B experience with account management skills
• Must have excellent customer relationship, customer service, and negotiation skills
• Ability to drive customer success and retention
• Excellent problem resolution and communication skills, both verbal and written
• Ability to manage client expectations
• Ability to follow up and drive interdepartmental priorities to meet customer requirements
• Excellent organization skills and strong attention to detail
• High energy and a strong work ethic; willing to go above and beyond for customer
• Proficient in Microsoft Office Suite
• Requires a bachelor's degree in business, marketing or a related field and 4+ years' experience with client account management or relationship management, outside sales or other directly related experience
• 2+ years of experience with 340B
• A combination of education and experience may meet requirements

Qualifications

Must Haves

• The successful candidate will have 340B account management experience or similar experience as a part of a PBM, Pharmacy, Drug Wholesaler or Health System
• The position requires a hard-working individual with an ability to work with a sophisticated customer base
• The candidate will have an entrepreneurial spirit and will thrive being on the ground floor of a high-growth opportunity
• 340B account management experience or 340B experience with account management skills
• Must have excellent customer relationship, customer service, and negotiation skills
• Ability to drive customer success and retention
• Excellent problem resolution and communication skills, both verbal and written
• Ability to manage client expectations
• Ability to follow up and drive interdepartmental priorities to meet customer requirements
• Excellent organization skills and strong attention to detail
• High energy and a strong work ethic; willing to go above and beyond for customer
• Proficient in Microsoft Office Suite
• Requires a bachelor's degree in business, marketing or a related field and 4+ years' experience with client account management or relationship management, outside sales or other directly related experience
• 2+ years of experience with 340B
• A combination of education and experience may meet requirements

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training
• Paid Time Off (PTO)
• 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products
• Remote work option