Client Relationship Manager, Urgent Care

Summary

Zotec Partners is a healthcare services company focused on improving how healthcare works through specialized processes and tools. The Client Relationship Manager serves as the primary liaison for assigned clients, optimizing revenue cycle management results through performance analysis, reporting, client meetings, and guidance on healthcare industry and regulatory trends.

Responsibilities

• Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals
• Review and analyze RCM metrics to assess and optimize performance
• Conduct client meetings to review RCM performance, practice trends, and advise clients on business / industry issues impacting the practice
• Appropriately educate client groups on the benefits, capabilities, and value proposition of Zotec
• Proactively communicate with client groups and appropriate organizational departments regarding open items, and opportunities, as well as the status of special projects
• Keep the organization informed regarding ongoing client satisfaction and feedback, leveraging support of and bringing to bear the appropriate resources within Zotec to address any issues
• Provide client feedback to organization leveraging support of and bringing to bear the appropriate resources within Zotec
• Alert the sales team to opportunities for growth with referrals from existing clients
• Maintain a clear understanding of MACRA, MIPS, and relevant specialty issues to assist clients through our rapidly changing healthcare environment
• Maintain industry knowledge by taking advantage of internal and external education; regularly communicating the effect of industry developments and trends to client groups

Skills

• Bachelor's degree with a concentration in Business Management or Accounting
• Minimum 3 years' experience in a medical billing client service role
• Basic knowledge of CPT and ICD coding, MIPS, industry trends
• Ability to confidently interpret RCM data and communicate results, trends and opportunities to clients
• Expertise in Microsoft Office suite of products
• Excellent analytical, communication and organizational skills
• Ability to facilitate meetings with groups of physicians and practice stakeholders
• Ability to work in a team environment
• Graduate level degree
• Urgent Care experience preferred

Qualifications

Must Haves

• Bachelor's degree with a concentration in Business Management or Accounting
• Minimum 3 years' experience in a medical billing client service role
• Basic knowledge of CPT and ICD coding, MIPS, industry trends
• Ability to confidently interpret RCM data and communicate results, trends and opportunities to clients
• Expertise in Microsoft Office suite of products
• Excellent analytical, communication and organizational skills
• Ability to facilitate meetings with groups of physicians and practice stakeholders
• Ability to work in a team environment

Nice to Haves

• graduate level degree
• Urgent Care experience preferred

Benefits

• Remote position
• Operate with autonomy while having the resources and backing of other professionals in a similar role