Product Manager

Summary

1mind is building the next generation of revenue teams through autonomous customer experience software and AI agents for go-to-market teams. The Product Manager, Platform will own and improve the 1mind Console, including customer configuration, integrations, permissions, workflows, onboarding, and self-serve administration. The role also involves defining conversational AI assistant capabilities, conducting usability research, and partnering with engineering, design, and Customer Success to deliver intuitive product experiences.

Responsibilities

• Own the Console experience end to end — information architecture, navigation, onboarding, configuration flows, empty states, errors, and how customers encounter complexity over time
• Define how an AI assistant helps customers configure and operate the platform conversationally, including what actions it can take and how to make those actions understandable and trustworthy
• Design workflow configuration that's expressive enough for advanced use cases while staying understandable to first-time users
• Own the customer experience around integrations — authorization, permissions, object and field mapping, sync behavior, and failure and recovery states
• Reduce the time and effort required to get a new account to a successful live deployment, and identify which manual moments should become real product experiences
• Partner with engineering on the reusable capabilities underneath the UI — configuration, permissions, integrations, and system state — so recurring problems get solved once
• Run usability sessions and customer conversations directly, translating friction and feedback into a clear point of view engineering and design can act on
• Partner closely with Customer Success to separate one-off requests from the broader product problems worth solving

Skills

• • 4+ years of product management experience, ideally in B2B SaaS
• • Experience with self-serve products, admin tools, integrations, workflow builders, configuration products, or other complex product surfaces
• • Strong product judgment — able to look at a complicated interface and form a clear point of view on what's working, what isn't, and why
• • Comfortable running usability sessions, talking directly to customers, and digging beneath a feature request to find the real problem
• • Systems thinking — able to reason about how permissions, data, integrations, and configuration connect, and recognize when a fix is bigger than one screen
• • Technical curiosity — comfortable with APIs, integrations, data models, permissions, and failure modes, without needing an engineering background
• • A bias toward prototyping ideas quickly using modern AI and design tools rather than debating them in the abstract
• •This is a fully remote opportunity but is preferred to be worked from the Eastern timezone.•
• • Prior experience at an early-stage or high-growth startup, comfortable moving with speed and ambiguity
• • Experience owning a role-based access control (RBAC) or permissions layer
• • Background that includes exposure to revenue or go-to-market technology
• • Fluency with AI prototyping and development tools as part of your regular workflow

Qualifications

Must Haves

• • 4+ years of product management experience, ideally in B2B SaaS
• • Experience with self-serve products, admin tools, integrations, workflow builders, configuration products, or other complex product surfaces
• • Strong product judgment — able to look at a complicated interface and form a clear point of view on what's working, what isn't, and why
• • Comfortable running usability sessions, talking directly to customers, and digging beneath a feature request to find the real problem
• • Systems thinking — able to reason about how permissions, data, integrations, and configuration connect, and recognize when a fix is bigger than one screen
• • Technical curiosity — comfortable with APIs, integrations, data models, permissions, and failure modes, without needing an engineering background
• • A bias toward prototyping ideas quickly using modern AI and design tools rather than debating them in the abstract

Nice to Haves

• •This is a fully remote opportunity but is preferred to be worked from the Eastern timezone.•
• • Prior experience at an early-stage or high-growth startup, comfortable moving with speed and ambiguity
• • Experience owning a role-based access control (RBAC) or permissions layer
• • Background that includes exposure to revenue or go-to-market technology
• • Fluency with AI prototyping and development tools as part of your regular workflow

Benefits

• Stock options
• Company-paid benefits
• Equity
• A full range of benefits and perks
• Fully remote opportunity