Field Service Engineer - Massachusetts

Summary

3D Systems is seeking a Field Service Engineer to support the operational performance of 3D printers installed at customer locations. The role provides hands-on installation, relocation, repair, troubleshooting, and preventive maintenance services while traveling to customer sites throughout Massachusetts.

Responsibilities

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer
• Comprehend and analyze unique customer configurations, including materials and software
• Assess customers' proficiency, capability, and willingness to perform self-maintenance
• Execute preventive maintenance tasks as directed by the Service Manager
• Recognize and appreciate the overall business value of customers to 3D Systems
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience

Skills

• High school diploma required; AA degree from a technical school or related
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• Knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver's license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently
• High school diploma required; AA degree from a technical school or related
• Military training preferred
• 3+ years related experience preferred
• Military training preferred

Qualifications

Must Haves

• High school diploma required; AA degree from a technical school or related
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver's license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently
• High school diploma required; AA degree from a technical school or related

Nice to Haves

• Military training preferred
• 3+ years related experience preferred
• Military training preferred

Benefits

• Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.
• 401k plan, which includes an employer matching contribution.
• Medical, dental and vision coverage.
• Company-paid short-term and long-term disability insurance.
• Company-paid basic life insurance.
• A workplace comprised of talented individuals who are passionate about serving our customers and each other.
• The opportunity to work with cutting edge technology in an innovative and collaborative culture.
• Talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Employee Resource Group program.
• Employee Recognition program.
• 3D Gives Back program.