Field Service Engineer, Data Centers - ELSE

Summary

ABB provides electrification and technology solutions that support industrial performance, innovation, and sustainability. The Field Service Engineer, Data Centers role plans and executes field service work, start-up and commissioning, troubleshooting, customer support, and quality and safety compliance within the Electrification Services division. The position requires extensive nationwide travel to customer locations across the United States.

Responsibilities

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s)
• Displays clear understanding of sense of urgency and care in their own area of responsibility
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations
• Plans and prepares site work for larger project team and manages related subcontractors at site
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards
• Works with Site Manager and Sr. Field Service Technicians to identify improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility
• Troubleshoots equipment/systems/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future, escalating through Site Manager as needed
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering, issues resolution, and provisioning
• Perform collateral duties as assigned to meet business needs as they relate to HSE, Quality, Integrity, etc
• Perform duties in Power Delivery, Medium & Low Voltage Electrification and Control Systems, etc
• Maintain documentation on assignments, complete reports, and test reports, understanding and utilizing job related software at completion of each assignment
• Ability and willingness to travel 90-100% of the time throughout the United States
• This will include long-term assignments requiring consecutive weeks of travel
• Promptly book travel arrangements upon receipt of assignments
• Always wear personal protective equipment/uniforms

Skills

• High school diploma/GED with 5 years of hands-on electrical/electronics engineering experience; OR associate degree/trade certification with 3 years of experience; OR bachelor's degree with 3 years of experience; OR high school diploma/GED with 3 years of equivalent work or military experience servicing critical power equipment
• Theoretical experience in all aspects of electrical design
• Must be knowledgeable of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National)
• Proven analytical and quality improvement ability
• Able to work with all levels of maintenance, engineering, and management
• Knowledge of Microsoft suite of products, Google suite of products (Sheets, Docs, Drive, and Slides), project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)
• Ability to communicate effectively to both external customers, vendors and other partners, as well as internal stakeholders, written and verbally
• Must be fluent both written and conversational in the English Language
• Currently authorized to work and live in the US
• Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition, ABB AC500 PLC and Automation Builder software, CP600 HMI and Panelbuilder software, and/or well as Zenon for HMIs and Cimplicity software, Woodward Easygen and LSS, Computer networking skills, wire shark and IED scout, relay testing and configuration experience (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), and RTAC configuration

Qualifications

Must Haves

• High school diploma/GED with 5 years of hands-on electrical/electronics engineering experience; OR associate degree/trade certification with 3 years of experience; OR bachelor's degree with 3 years of experience; OR high school diploma/GED with 3 years of equivalent work or military experience servicing critical power equipment
• Theoretical experience in all aspects of electrical design
• Must be knowledgeable of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National)
• Proven analytical and quality improvement ability
• Able to work with all levels of maintenance, engineering, and management
• Knowledge of Microsoft suite of products, Google suite of products (Sheets, Docs, Drive, and Slides), project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)
• Ability to communicate effectively to both external customers, vendors and other partners, as well as internal stakeholders, written and verbally
• Must be fluent both written and conversational in the English Language
• Currently authorized to work and live in the US

Nice to Haves

• Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition, ABB AC500 PLC and Automation Builder software, CP600 HMI and Panelbuilder software, and/or well as Zenon for HMIs and Cimplicity software, Woodward Easygen and LSS, Computer networking skills, wire shark and IED scout, relay testing and configuration experience (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), and RTAC configuration

Benefits

• Comprehensive travel accommodations, lodging, and per diem are provided.
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.