Field Service Technician

Summary

ABB is a global technology company serving industrial customers with solutions that help them operate more efficiently and sustainably. The Field Service Technician provides onsite and offsite technical support for ABB drives and systems, including installation, commissioning, troubleshooting, preventive maintenance, and repairs. The role also involves service documentation, coordination with internal and external stakeholders, customer communication, and frequent travel.

Responsibilities

• Perform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB of Variable Frequency Drives (VFDs.)
• Carry out preparatory work regarding spare parts, testing of tools and equipment, and documentation as required
• Submit detailed, and comprehensive service reports in a timely manner and follow up when needed
• Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction
• Communicate effectively and present information to top management, customers, vendors, and other employees of the organization. Participate proactively in contributing feedback regarding product quality issues to reduce warranty costs

Skills

• Associate degree in technical field and 3 years of relevant experience or High school diploma/GED and 5 years of relevant experience or military education/experience required
• Valid driver's license
• Authorization to work in the United States
• Ability to communicate with all levels in the organization, from field technicians to senior management. Ability read, write, and speak English
• Ability to travel 70% of time
• Experience with Medium Voltage drives and power electronics
• Knowledge of motors, transformers, switchgear, and industrial communication protocols
• Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation
• Previous Field Service experience

Qualifications

Must Haves

• Associate degree in technical field and 3 years of relevant experience or High school diploma/GED and 5 years of relevant experience or military education/experience required
• Valid driver's license
• Authorization to work in the United States
• Ability to communicate with all levels in the organization, from field technicians to senior management. Ability read, write, and speak English
• Ability to travel 70% of time

Nice to Haves

• Experience with Medium Voltage drives and power electronics
• Knowledge of motors, transformers, switchgear, and industrial communication protocols
• Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation
• Previous Field Service experience

Benefits

• Remote work model for eligible US employees in the continental US
• Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company-paid life insurance equal to 2X base pay
• Company-paid AD&D equal to 1X base pay
• Voluntary life and AD&D, 100% employee paid up to maximums
• Company-paid Short Term Disability for up to 26 weeks
• Company-paid Long Term Disability at 60% of pay, with the ability to buy up to 66 2/3% of pay
• Supplemental benefits, 100% employee paid, including accident insurance, hospital indemnity, critical illness, and pet insurance
• Parental Leave for up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• 11 paid holidays
• Vacation provided based on years of service for hourly and non-exempt positions