Senior Field Service Technician

Summary

ABB is a global market leader dedicated to addressing global challenges through energy distribution solutions. The Senior Field Service Technician will execute service work according to quality and safety guidelines, focusing on customer satisfaction and operational improvements, including troubleshooting and coaching junior technicians.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
• Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents

Skills

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel
• Advanced ability to write test plans and reports detailing test results
• Advanced ability to stay organized and meet deadlines on administrative duties
• Works with a sense of urgency and ownership; until the job is complete!

Qualifications

Must Haves

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel
• Advanced ability to write test plans and reports detailing test results
• Advanced ability to stay organized and meet deadlines on administrative duties
• Works with a sense of urgency and ownership; until the job is complete!

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.