Technical Applications Specialist (East Region)

Summary

Abbott is a global healthcare leader developing diagnostic solutions used in hospitals, laboratories, and clinics worldwide. The Technical Applications Specialist provides onsite and remote technical support for complex instruments, assays, software, hardware, and reagents, while leading customer integrations, training, troubleshooting, documentation, and cross-functional improvement initiatives across the East Region.

Responsibilities

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting
• Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system
• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process
• Provide onsite operations training to customers. Manage integration timelines and conduct exit interviews to present results and secure customer buy-in
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency
• Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps
• Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies
• Provide feedback on new product performance and customer usability to drive design improvements
• Support account management in critical situations, collaborating across sales and service teams
• Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards
• Manage project, time, and customer accounts to align with organizational priorities and sales objectives
• High visibility role influencing customer satisfaction
• Operates independently with broad discretion; collaborates across teams and functions
• Drives CAPA effectiveness through accurate documentation and resolution of customer concerns
• Upholds integrity and transparency in all customer and internal interactions

Skills

• Qualified candidates **must** currently live in the **East Region area.**
• Must be able to travel  90% or more
• Must have a Valid Driver's License
• * Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
• * Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products
• Preferably line in Massachusetts, New Jersey, New York or West Virginia
• * Bachelor's Degree in Medical Technology
• * Four (4) years' experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory

Qualifications

Must Haves

• Qualified candidates **must** currently live in the **East Region area.**
• Must be able to travel  90% or more
• Must have a Valid Driver's License
• * Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
• * Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products

Nice to Haves

• Preferably line in Massachusetts, New Jersey, New York or West Virginia
• * Bachelor's Degree in Medical Technology
• * Four (4) years' experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• This is a remote position