Court Support Specialist

Summary

ABC Legal Services is a national service-of-process company that uses technology and business processes to support court filings. The Court Support Specialist contacts courts, obtains case documents and status updates, processes information in internal systems, and communicates with court personnel, attorneys, customers, and process servers.

Responsibilities

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers
• Relay relevant, updated information from Courts to our process servers and customers as appropriate
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed
• Perform other job-related duties as assigned

Skills

• High school diploma / GED required
• Strong communication skills, both written and verbal
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes
• Document manipulation experience (PDFs)
• Ability to perform repetitive data-entry tasks with accuracy
• Ability to read, write and speak English
• Quick learner and willing to learn and grow
• Legal experience preferred
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position

Qualifications

Must Haves

• High school diploma / GED required
• Strong communication skills, both written and verbal
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes
• Document manipulation experience (PDFs)
• Ability to perform repetitive data-entry tasks with accuracy
• Ability to read, write and speak English
• Quick learner and willing to learn and grow

Nice to Haves

• Legal experience preferred
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Remote work