Process Server Performance Specialist-Proof Team (Internal Employees Only)

Summary

ABC Legal Services is a national leader in service of process. The Process Server Performance Specialist reviews proofs of service for accuracy and legal sufficiency, coaches field servers, resolves errors, tracks performance, and manages reporting and follow-up activities.

Responsibilities

• Review affidavits/certificates of service submitted by field servers for accuracy, confirming that names, addresses, dates, times, and manner of service are correctly documented and legally sufficient
• Ensure proofs meet the specific formatting and content requirements of the jurisdiction where the case is filed, understanding that rules vary significantly by state and even by county
• Identify notary-related errors on submitted proofs and advise servers when a document requires notarization (note: this team does not coordinate with notaries directly)
• Serve as the escalation point for "problem documents" — proofs that come in with errors — and work to get them corrected
• Provide direct coaching and feedback to servers when proofs are completed correctly or incorrectly, helping build long-term accuracy and reduce recurring errors
• Follow up on failed service attempts and court clerk rejections, guiding servers through correction and resubmission
• Run and work through regular reports on a daily basis
• Track individual server performance to identify trends and areas needing improvement
• Manage secondary reports as applicable
• Conduct direct outreach to servers regarding proofs that have not yet been returned (100+ daily outreach volume)
• Review Skye logs in full and follow them closely, staying on top of document and service edits to quickly understand the current status of a case
• Collaborate on large-scale projects with the team and cross-functionally with other departments

Skills

• * Strong attention to detail, with the ability to spot inconsistencies in legal documentation
• * Comfort with high-volume, repetitive daily outreach and follow-up
• * Ability to interpret and apply jurisdiction-specific rules that vary by state and county
• * Clear, constructive communication skills — this role involves ongoing coaching and feedback with field servers
• * Comfort working within reporting tools and logs (e.g., Skye) and quickly parsing edits/changes
• * A support-and-compliance mindset: equal parts helping servers succeed and holding the line on accuracy standards
• * Ability to manage competing priorities across daily reports, outreach, escalations, and project work

Qualifications

Must Haves

• * Strong attention to detail, with the ability to spot inconsistencies in legal documentation
• * Comfort with high-volume, repetitive daily outreach and follow-up
• * Ability to interpret and apply jurisdiction-specific rules that vary by state and county
• * Clear, constructive communication skills — this role involves ongoing coaching and feedback with field servers
• * Comfort working within reporting tools and logs (e.g., Skye) and quickly parsing edits/changes
• * A support-and-compliance mindset: equal parts helping servers succeed and holding the line on accuracy standards
• * Ability to manage competing priorities across daily reports, outreach, escalations, and project work

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Remote work