Technical Support Engineer (R&D Environments)

Summary

Abra professional services is seeking a Technical Support Engineer (R&D Environments). The role involves providing high-level technical support and troubleshooting for internal applications, while collaborating with engineering teams and maintaining lab setups.

Responsibilities

• Provide high-level technical support for internal Wi-Fi and Bluetooth applications, tools, and automation processes
• Troubleshoot, investigate, and analyze complex technical issues, system behavior, and product logs
• Support engineering and validation teams in their daily technical activities and debugging processes
• Assist with hands-on lab setup, hardware/software maintenance, and test environment configurations
• Escalate, document, and track software bugs and technical hardware issues using internal tools
• Collaborate closely with cross-functional teams, including Developers, Validation, and Integration Engineers
• Operate seamlessly across both Linux and Windows environments

Skills

• Technical background (Degree, Diploma, or relevant training) in IT, Computer Science, Electronics, or a related technical field
• Basic, hands-on knowledge of Linux and Windows operating systems
• Strong analytical mindset with excellent troubleshooting and problem-solving skills
• Good verbal and written communication skills in English
• Ability to work effectively within a dynamic, team-oriented engineering environment

Qualifications

Must Haves

• Technical background (Degree, Diploma, or relevant training) in IT, Computer Science, Electronics, or a related technical field
• Basic, hands-on knowledge of Linux and Windows operating systems
• Strong analytical mindset with excellent troubleshooting and problem-solving skills
• Good verbal and written communication skills in English
• Ability to work effectively within a dynamic, team-oriented engineering environment