Training Consultant

Summary

Abrigo provides technology that helps community financial institutions manage risk and drive growth. The Training Consultant trains end users on Abrigo’s Financial Crimes solutions through virtual and onsite instruction, supports software implementation and product adoption, develops learning materials, collaborates on product improvements, and leads client events.

Responsibilities

• Develop proficiency across all functional areas of Abrigo’s Financial Crimes applications to support customer learning requirements
• Demonstrate software proficiency by completing established 30-60-90 day onboarding requirements
• Deliver engaging training virtually, in-person and onsite across various solutions to support implementation and ongoing product adoption
• Help clients understand how effective software usage supports their broader business needs
• Collaborate with Product Development to maintain and enhance products based on client feedback
• Improve internal processes to support a best-in-class client education program, including developing training materials and online learning content
• Maintain records and operational systems in accordance with established processes
• Lead Abrigo-sponsored client events

Skills

• 3+ years of experience training users on complex software products
• 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud
• Strong presentation, training, and group facilitation skills, with experience using audience-engagement methods appropriate for diverse audiences
• Demonstrate ability to work independently, manage competing priorities, and take ownership of responsibilities from start to finish, and adapt as customer timelines shift
• Highly adaptable and open to change, with a commitment to serving customer needs effectively
• Excellent communication and facilitation skills- both in-person and virtually
• A client-first mindset with a proactive approach to problem-solving and relationship management
• Ability to learn new software programs quickly
• Strong troubleshooting, reasoning, and problem-solving skills
• Bachelor's degree in a relevant field or equivalent professional experience
• Willingness to travel domestically up to 20% of the time

Qualifications

Must Haves

• 3+ years of experience training users on complex software products
• 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud
• Strong presentation, training, and group facilitation skills, with experience using audience-engagement methods appropriate for diverse audiences
• Demonstrate ability to work independently, manage competing priorities, and take ownership of responsibilities from start to finish, and adapt as customer timelines shift
• Highly adaptable and open to change, with a commitment to serving customer needs effectively
• Excellent communication and facilitation skills- both in-person and virtually
• A client-first mindset with a proactive approach to problem-solving and relationship management
• Ability to learn new software programs quickly
• Strong troubleshooting, reasoning, and problem-solving skills
• Bachelor's degree in a relevant field or equivalent professional experience
• Willingness to travel domestically up to 20% of the time

Benefits

• Full health benefits with an HSA option
• Flexible PTO
• Bank holidays
• 401(k) plan and company match
• The position can be based in Raleigh, NC, Austin, TX, or remote