Accent Consulting
Posted 176 days agoVerified live 1d ago
Helpdesk Support
Brief overview
Fort Wayne, INIn-person
$40k–$55k/yrStated range
Strong troubleshooting and customer service skillsExcellent organization, communication, and time-management skillsA dependable, accountable, team-first mindset
About the company
Accent Consultingaccentconsulting.com
Accent Consulting is your responsive partner for comprehensive technology solutions, specializing in technology consulting, software development, and managed IT services tailored to small and mid-sized businesses.
Job description
Summary
Accent Consulting is seeking a Desktop Administrator who thrives in a hands-on technical role. This position is responsible for delivering reliable end-user support and maintaining standards and systems to keep clients productive.
Responsibilities
- Provide Tier 1–2 desktop and end-user support (in-person and remote)
- Troubleshoot hardware, software, and basic network issues
- Set up, configure, and maintain desktops, laptops, and peripherals
- Support Microsoft 365, email, and common business applications
- Document issues, resolutions, and procedures clearly and consistently
- Follow established processes and contribute ideas for improvement
- Ensure devices and environments meet company and client standards
- Communicate clearly with users regarding issues, expectations, and timelines
- Escalate issues appropriately while maintaining ownership
- Work closely with other technical team members to ensure smooth handoffs
Skills
- Experience providing desktop or end-user IT support
- Strong troubleshooting and customer service skills
- Familiarity with Windows OS, Microsoft 365, and basic networking concepts
- Excellent organization, communication, and time-management skills
- A dependable, accountable, team-first mindset
Qualifications
Must Haves
- Experience providing desktop or end-user IT support
- Strong troubleshooting and customer service skills
- Familiarity with Windows OS, Microsoft 365, and basic networking concepts
- Excellent organization, communication, and time-management skills
- A dependable, accountable, team-first mindset
