Account Consultant

Summary

ACERTUS is an automotive logistics company offering services across the vehicle lifecycle. The Account Consultant provides concierge-level service to assigned clients, maintains customer relationships, identifies opportunities to support business objectives, coordinates reporting with operations, and resolves service issues.

Responsibilities

• Develop and maintain relationships with clients/customers
• Conduct reviews to identify changes which occur within client/customer organizations that may have an impact on ACERTUS business operations and communicate those items to management as needed
• Maintain a constant awareness of customer activities, recognizing when additional or new services may assist customers in achieving their business objectives
• Work closely with the operations team in preparation and distributing daily, weekly, and monthly customer status reports
• Provide timely feedback to management regarding service failures with potential solutions to correct situations
• Receive and answer calls from clients/customers ensuring that problems are resolved; conduct follow up tasks as required
• Work with team members to develop solutions that are effective on a long team basis
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and benchmarking state of the art practices

Skills

• Great Oral and written communication skills
• Strong organizational, decision making and problem-solving skills
• Ability to prioritize work according to deadlines and client expectations
• Attention to detail and accuracy
• PC Skills: Microsoft Word, Excel, and Outlook
• Personal responsibility to manage change
• Two (2) years general business experience with one (1) year of direct customer contact with customer account management experience
• Technical knowledge of database and word processing systems
• Bachelor's degree in Business or a related field

Qualifications

Must Haves

• Great Oral and written communication skills
• Strong organizational, decision making and problem-solving skills
• Ability to prioritize work according to deadlines and client expectations
• Attention to detail and accuracy
• PC Skills: Microsoft Word, Excel, and Outlook
• Personal responsibility to manage change
• Two (2) years general business experience with one (1) year of direct customer contact with customer account management experience
• Technical knowledge of database and word processing systems

Nice to Haves

• Bachelor's degree in Business or a related field

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Time Off
• 7 Company Paid Holidays
• 401(k) with company match
• Tuition Reimbursement
• Casual Dress Code
• Hybrid work schedule (2 days in office, 3 days remote)