Implementation Engineer II

Summary

ActivTrak is seeking an Implementation Engineer II to manage technically complex, post-sale customer onboarding engagements. The role owns enterprise deployments involving MDM, identity management, scripting, and data integrations; serves as an escalation point for Level I teammates; and improves team processes through documentation, enablement, and cross-functional collaboration.

Responsibilities

• Own technical execution for complex or high-stakes onboarding engagements, including enterprise deployments with MDM, SCIM, SSO, and ActivConnect
• Serve as the escalation point for Level I — triage inbound technical issues, resolve what you can, and route what you cannot to Solutions or Engineering with clear documentation
• Guide customers through MDM-based agent deployment (Jamf, Intune, Workspace ONE, Kandji, Hexnode) including PPPC/TCC configuration on Mac
• Support ActivConnect enablement including BigQuery, Analytics Hub, and custom data connection scoping
• Use scripting (PowerShell, Bash, or similar) to support deployment automation, diagnostics, or environment validation
• Write and maintain technical runbooks, escalation guides, and deployment playbooks for use by Level I teammates
• Identify recurring technical friction points and surface them as product gaps or process improvement opportunities
• Lead or support 1-to-many technical enablement sessions on advanced topics
• Partner with CSMs and Solutions teammates to scope technically complex accounts before onboarding begins

Skills

• * Position is remote within the US
• * Minimal travel
• * Limited physical demands
• * 2-4 years of experience in a technical customer-facing role: implementation engineer, technical account manager, solutions engineer (post-sales), IT consultant, or similar
• * Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
• * Working knowledge of macOS PPPC/TCC and enterprise Mac deployment
• * Comfortable with scripting — PowerShell, Bash, or Python for diagnostics and automation
• * Experience with identity and directory systems: Azure AD / Entra ID, SCIM, SSO / SAML
• * Clear written and verbal communicator — able to explain technical decisions to both IT admins and business stakeholders
• * Track record of helping less experienced teammates through documentation, mentorship, or structured escalation
• * Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus

Qualifications

Must Haves

• * Position is remote within the US
• * Minimal travel
• * Limited physical demands
• * 2-4 years of experience in a technical customer-facing role: implementation engineer, technical account manager, solutions engineer (post-sales), IT consultant, or similar
• * Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
• * Working knowledge of macOS PPPC/TCC and enterprise Mac deployment
• * Comfortable with scripting — PowerShell, Bash, or Python for diagnostics and automation
• * Experience with identity and directory systems: Azure AD / Entra ID, SCIM, SSO / SAML
• * Clear written and verbal communicator — able to explain technical decisions to both IT admins and business stakeholders
• * Track record of helping less experienced teammates through documentation, mentorship, or structured escalation

Nice to Haves

• * Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus

Benefits

• Position is remote within the US
• Minimal travel
• Clear path forward to Senior Implementation Engineer, with potential progression to Technical Account Manager or Solutions Architect