Entry Level Support or Quality Assurance Analyst

Summary

Acumen Solutions is a global cloud consultancy that drives excellence in performance and results for clients. They are seeking an Entry Level Support or Quality Assurance Analyst to join their technology team, responsible for implementing and supporting high volume, client-facing applications.

Responsibilities

• Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce or some other product
• Support end users questions and issues via various communication channels including email, phone, and portals
• Determine root cause analysis of issues and help determine and implement solutions
• Make configuration changes to the application
• Create reports
• Develop and execute functional test cases
• Update project documentation
• Application release management responsibilities

Skills

• Bachelor's degree in Management Information Systems or related field
• Authorized to work for any U.S. employer
• Understanding of waterfall, agile, and iterative development methodologies
• Strong written and verbal communication skills
• Customer service skills
• Work well in teams
• Ability to learn new information quickly
• Technical aptitude
• 0-1 years of experience preferred or recent college graduates

Qualifications

Must Haves

• Bachelor's degree in Management Information Systems or related field
• Authorized to work for any U.S. employer
• Understanding of waterfall, agile, and iterative development methodologies
• Strong written and verbal communication skills
• Customer service skills
• Work well in teams
• Ability to learn new information quickly
• Technical aptitude

Nice to Haves

• 0-1 years of experience preferred or recent college graduates