Field Customer Success Specialist

Summary

Ampacity, a Quanta Services company, delivers structural and electrical solutions for clean energy transition projects. The Field Customer Success Specialist will provide on-site customer support at solar construction and project sites, oversee shipment and inventory verification, resolve discrepancies, manage RMAs, and build long-term customer relationships while traveling up to approximately 80% of the time.

Responsibilities

• Provide onsite support for customers as they receive electrical goods (eBOS) and material shipments
• Execute physical counts and inventory verification against purchase orders and packing lists
• Identify shortages, damages, or missing items and drive fast, accurate resolution
• Manage and track RMAs (Return Merchandise Authorizations) from initiation through closure
• Serve as the customer's trusted point of contact on-site — answering questions, flagging issues early, and keeping projects moving
• Partner with internal project management, logistics, and sales teams to resolve discrepancies quickly
• Document site visits, counts, and resolutions with clear, consistent reporting
• Build long-term relationships that make Ampacity the easy, obvious choice for repeat business
• Travel to customer and project sites as needed, up to approximately 80% of the time
• This role will evolve over time with the needs of the business

Skills

• Experience inlogistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)
• Comfort working independently on job sites and managing your own schedule and travel
• Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation
• Strong communicationskills; able to build rapport quickly with customers and internal teams
• A proactive, ownership mindset - you spot problems before they become customer issues
• Willingness and ability to travel up to 80%, including some overnight and multi-day trips
• Valid driver's license; comfort working outdoors and on active construction/job sites
• Familiarity with basic inventory or ERP systems is a plus

Qualifications

Must Haves

• Experience inlogistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)
• Comfort working independently on job sites and managing your own schedule and travel
• Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation
• Strong communicationskills; able to build rapport quickly with customers and internal teams
• A proactive, ownership mindset - you spot problems before they become customer issues
• Willingness and ability to travel up to 80%, including some overnight and multi-day trips
• Valid driver's license; comfort working outdoors and on active construction/job sites

Nice to Haves

• Familiarity with basic inventory or ERP systems is a plus

Benefits

• 401k
• Vacation, sick days, holidays, parental, and bereavement leave
• Full medical, dental, and vision coverage, plus extra support when you need it
• Wellness resources to help you show up as your best self, at work and at home
• Real room to grow — we promote from within and invest in your development