Technical QA/Application Support Specialist

Summary

Advanced Recovery Systems, LLC supports behavioral health programs focused on expanding access to evidence-based addiction and mental health care. The Technical QA/Application Support Specialist develops and configures solutions, performs technical QA, manages integrations and releases, and provides application support across Kipu EHR, Salesforce, and AI-enabled tools within Agile sprint cycles.

Responsibilities

• Develop and execute test plans, test cases, and validation scenarios for: EHR workflows, configurations, and reports; Salesforce automations, flows, and integrations; AI-enabled workflows and automated processes; API integrations, data mapping, and cross-system data exchange
• Perform functional, integration, regression, and negative testing
• Evaluating the outcome of each test cycle
• Validate workflow logic, data integrity, and system outcomes
• Identify, document, and track defects, risks, and dependencies
• Report testing progress, defects and successful rates of each test cycle
• Serve as the QA checkpoint before solutions are demonstrated to leadership or stakeholders
• Validate demo data and scenarios to ensure stable and predictable behavior
• Provide go/no-go readiness recommendations
• Communicate testing outcomes, risks, and outstanding issues to project teams and leadership
• Re-test fixes and confirm readiness prior to demo or release
• Provide application support for the EHR, Salesforce, API integrations, and AI-enabled tools
• Responding to customer inquiries and complaints in a timely and professional manner
• Serve as a point of contact for application-related incidents and service requests
• Troubleshoot common application issues, workflow errors, and user access problems
• Document issues, resolutions, and recurring trends
• Escalate complex issues to advanced support teams or vendors
• Support user communication during incidents or outages
• Responding to customer inquiries via multiple channels (Email, phone, chat)
• Support for any future, internal or external, therapeutic application projects
• Maintain QA documentation, test artifacts, and readiness checklists
• Contribute to QA standards, support procedures, and knowledge base materials
• Identify recurring issues and recommend workflow or system improvements
• Perform other tasks as assigned
• Participating in Agile sprint ceremonies, including sprint reviews
• Review user stories and acceptance criteria for clarity, completeness, and testability
• Execute QA testing once development work is marked complete
• Validate sprint deliverables prior to demos and release milestones
• Collaborate with developers to clarify expected workflow behavior
• Build, configure, and modify solutions across Salesforce, the EHR, and supporting applications in line with approved requirements
• Develop Salesforce automations, including Flows, validation rules, Apex classes and triggers, and Lightning components
• Configure EHR forms, templates, workflows, user roles, security, and reporting to support clinical and revenue cycle operations
• Write and maintain scripts and queries (SQL, Python, or JavaScript) for data extraction, transformation, validation, and automation
• Translate user stories and acceptance criteria into working technical solutions within sprint commitments
• Participate in peer code and configuration reviews and apply team development standards
• Estimate development effort and communicate progress, blockers, and technical risk to the development team
• Maintain source control for code and configuration, including branching, commits, pull requests, and version history in Git
• Manage Salesforce sandboxes and Kipu non-production environments, including refreshes, test data seeding, and configuration parity with production
• Build and execute deployment packages and change sets, promoting changes through development, test, and production environments
• Support CI/CD pipelines and automated deployment tooling (for example, Salesforce DevOps Center, Gearset, or comparable)
• Maintain release documentation, deployment runbooks, and rollback procedures
• Perform post-deployment validation and monitor system health, scheduled jobs, and error logs
• Follow change control, approval, and audit requirements applicable to a HIPAA-regulated environment
• Build, configure, and maintain API integrations between the Kipu EHR, Salesforce, and third-party or internal applications
• Work with REST and SOAP endpoints, authentication methods, JSON/XML payloads, and field-level data mapping
• Monitor integration jobs, troubleshoot failures and data mismatches, and coordinate resolution with vendors
• Maintain integration documentation, including data dictionaries, mapping specifications, and error handling logic
• Support data migration, reconciliation, and interface activity associated with EHR platform transitions
• Apply interoperability standards (HL7, FHIR) where applicable to clinical data exchange
• Build, configure, and maintain AI-enabled workflows, agents, and automated processes supporting clinical and business operations
• Develop and refine prompts, instructions, and integration logic for AI-assisted tools
• Validate AI output for accuracy, consistency, and appropriateness before it is released to end users
• Monitor AI-enabled workflow performance and recommend adjustments based on outcomes and user feedback
• Ensure AI tools and automations handle PHI in accordance with organizational policy and HIPAA requirements
• Document AI workflow design, decision logic, known limitations, and human review checkpoints

Skills

• Bachelor's degree in computer science, Information Systems, or a related field required
• Minimum of 2-4 years of experience in technical QA, application support, or system testing
• Experience working in Agile or sprint-based development environments
• Experience supporting enterprise applications
• Experience supporting EHR systems (Kipu preferred)
• Experience with Salesforce workflows or administration
• Exposure to AI-enabled tools or automation
• Healthcare or behavioral health technology experience
• Familiarly with regulated environments (HIPAA)
• Hands-on development or advanced configuration experience in Salesforce (Flow, validation rules, Apex, Lightning) or a comparable enterprise platform
• Experience with DevOps practices, including source control (Git), sandbox and environment management, and deployment tooling
• Experience building, configuring, or supporting API integrations between clinical and business systems (REST/SOAP, JSON/XML)
• Familiarity with healthcare interoperability standards (HL7, FHIR) and clinical data exchange
• Scripting or query experience (SQL, Python, or JavaScript) for data validation, migration, and automation
• Experience implementing, configuring, or validating AI-enabled tools and automated workflows
• Advanced degrees are a plus

Qualifications

Must Haves

• Bachelor's degree in computer science, Information Systems, or a related field required
• Minimum of 2-4 years of experience in technical QA, application support, or system testing
• Experience working in Agile or sprint-based development environments
• Experience supporting enterprise applications
• Experience supporting EHR systems (Kipu preferred)
• Experience with Salesforce workflows or administration
• Exposure to AI-enabled tools or automation
• Healthcare or behavioral health technology experience
• Familiarly with regulated environments (HIPAA)
• Hands-on development or advanced configuration experience in Salesforce (Flow, validation rules, Apex, Lightning) or a comparable enterprise platform
• Experience with DevOps practices, including source control (Git), sandbox and environment management, and deployment tooling
• Experience building, configuring, or supporting API integrations between clinical and business systems (REST/SOAP, JSON/XML)
• Familiarity with healthcare interoperability standards (HL7, FHIR) and clinical data exchange
• Scripting or query experience (SQL, Python, or JavaScript) for data validation, migration, and automation
• Experience implementing, configuring, or validating AI-enabled tools and automated workflows

Nice to Haves

• Advanced degrees are a plus

Benefits

• Fully Remote
• Paid Time Off: Up to 2 weeks/year | Accrual begins on Day 1 of employment (benefits begin on the 1st day of the month following date of hire)
• Retirement: 401K + match (benefits begin on the 1st day of the month following date of hire)
• Insurance: Health, Vision, Dental, Life (benefits begin on the 1st day of the month following date of hire)
• Matching HSA: Up to $1500/year company contribution (benefits begin on the 1st day of the month following date of hire)
• Travel Concierge (benefits begin on the 1st day of the month following date of hire)
• LifeMart Employee Discounts (benefits begin on the 1st day of the month following date of hire)
• Health Advocate (benefits begin on the 1st day of the month following date of hire)
• EAP Program (benefits begin on the 1st day of the month following date of hire)