Implementation Specialist – Professional Services

Summary

Advanced Sterilization Products is a leader in surgical instrument and asset management software, and they are seeking an Implementation Specialist to deliver high-quality training for their Censis applications. The role involves training clients, developing implementation strategies, and ensuring client satisfaction throughout the training process.

Responsibilities

• Develop in-depth understanding of the Censis product suite; a SaaS based end to end solution. This includes CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules
• Develops implementation strategies; identifies and evaluates installation problems
• Trains clients on all features and benefits of Censis products
• Builds enthusiasm and excitement for the product
• Provides demonstrations and in-services as needed at client sites and virtually
• Completes training checklists, daily reports and implementation reports needed during implementation
• Participates in software upgrade training
• Identifies installation problems, software bugs and /or necessary software modifications to Product Development
• May assist with installing and uninstalling hardware during operational readiness validations. This may require the ability to physically lift up to 25 lbs
• Establishes and maintains client satisfaction during the implementation training process
• Actively participates in any project task required
• Responsible for maintaining expertise in hardware installation and/or troubleshooting including but not limited to PC’s, printers, label printers, scanners, PDA’s, etc
• Proactively learns new features for all Censis products
• Demonstrates great attention to detail in the building container definitions
• Competent in both electrochemical and laser marking technologies; mark and identify/commission instruments
• Demonstrates competence in Adobe, Word, and Excel to convert and/or prepare customer count sheet data for upload
• Completes annual performance review
• Completes performance and development goals
• Internal Support of other Departments as required/assigned; performs other duties as required
• May be required to work weekend or overnight shifts
• If not previously certified as a sterile processing professional, will work towards the Certified Central Sterile Vendor Partner (CCSVP) certification to prove knowledgeable in the Sterile Processing environment
• Travel requirement up to 75%. This includes travel to different facilities on a weekly basis from Monday to Friday

Skills

• Exceptional presentation and communication skills
• Familiarity and ease with computer systems
• Well organized and detail oriented
• Self-Motivated individual
• Experience with Microsoft Office Applications
• Certified in Sterile Processing
• Experience implementing systems in healthcare environments
• 1-2 years Sterile Processing or healthcare experience with knowledge of Surgical instruments nomenclature
• Experience with Salesforce and/or other project management software

Qualifications

Must Haves

• Exceptional presentation and communication skills
• Familiarity and ease with computer systems
• Well organized and detail oriented
• Self-Motivated individual
• Experience with Microsoft Office Applications

Nice to Haves

• Certified in Sterile Processing
• Experience implementing systems in healthcare environments
• 1-2 years Sterile Processing or healthcare experience with knowledge of Surgical instruments nomenclature
• Experience with Salesforce and/or other project management software