Sterilizer Cleaning and Maintenance Technician

Summary

STERIS provides healthcare equipment and services, including sterilizer cleaning and maintenance for hospital customers. The Sterilizer Cleaning and Maintenance Technician performs on-site cleaning and simple maintenance of complex sterilizer equipment, troubleshoots issues, communicates with customers, and manages service routes, equipment, vehicles, and inventory.

Responsibilities

• You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently
• You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services
• You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols
• You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards
• You will troubleshoot and consult proper contact for any observed issues with equipment and systems components
• You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting
• You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation

Skills

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience
• Valid driver's license
• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight
• Demonstrated proficiency with basic computer skills, smart phone use, etc
• Excellent interpersonal and Customer communication skills
• Strong organizational and problem-solving skills
• Ability to work independently without supervision

Qualifications

Must Haves

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience
• Valid driver's license
• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight
• Demonstrated proficiency with basic computer skills, smart phone use, etc
• Excellent interpersonal and Customer communication skills
• Strong organizational and problem-solving skills
• Ability to work independently without supervision

Benefits

• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career
• This position is eligible for bonus participation