Account Manager I

Summary

Advantage Solutions is a North American business solutions provider specializing in sales, merchandising, category management, and marketing services. The Account Manager I builds and maintains client and team relationships, serves as a primary liaison, and provides solutions, training, troubleshooting, and project management to deliver strong results.

Responsibilities

• Liaison - Work closely with client and management as the primary point of contact to ensure appropriate communication is delivered in an accurate, timely and consistent manner
• Troubleshooting –Ensure all issues are properly escalated to the appropriate department. Provide feedback to and consult with the team and/or Client when needed regarding changes that need to be made
• Training and Education – Assesses and addresses training needs regarding existing and new software functionality
• System Platform and Configuration   – Participate in new software release testing and validate the accuracy of the database after each enhancement release
• Project management: Act as a project manager on behalf of the client/team by leading the project from conception to completion

Skills

• Bachelor's Degree or equivalent experience required
• 1-3 years of experience in a client-facing/customer service role
• Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity
• Team player with the ability to collaborate and communicate with IT and/or business
• Strong analytical thinker to assist in troubleshooting and managing retail technical and data issues
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates)
• Bachelor's Degree or equivalent experience
• 1-3 years of experience in a client-facing/customer service role
• Process oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity
• Independent self-starter
• Very strong communication and leadership skills and ability to interact effectively with all levels of management and clients
• Team player with ability to collaborate and communicate with IT and/or business
• Strong analytical thinker to assist in trouble shooting and managing retail technical and data issues
• Comfortable and conversant with technology- very familiar with IPad, smartphones etc
• Project management of small to medium size project plans
• Comfortable training or presenting in front of groups of people
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates)
• Intermediate knowledge of MS Office Suite (Word, Power Point)
• Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds
• MS Access knowledge a plus

Qualifications

Must Haves

• Bachelor's Degree or equivalent experience required
• 1-3 years of experience in a client-facing/customer service role
• Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity
• Team player with the ability to collaborate and communicate with IT and/or business
• Strong analytical thinker to assist in troubleshooting and managing retail technical and data issues
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates)
• Bachelor's Degree or equivalent experience
• 1-3 years of experience in a client-facing/customer service role
• Process oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity
• Independent self-starter
• Very strong communication and leadership skills and ability to interact effectively with all levels of management and clients
• Team player with ability to collaborate and communicate with IT and/or business
• Strong analytical thinker to assist in trouble shooting and managing retail technical and data issues
• Comfortable and conversant with technology- very familiar with IPad, smartphones etc
• Project management of small to medium size project plans
• Comfortable training or presenting in front of groups of people
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates)
• Intermediate knowledge of MS Office Suite (Word, Power Point)
• Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds

Nice to Haves

• MS Access knowledge a plus

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off