Quality Technical Analyst II

Summary

Aflac is an industry leader in voluntary insurance products. The Quality Technical Analyst II develops technology and methods supporting quality audits, maps business processes, creates management reports, and documents process and system changes. The role also maintains project records and supports cross-functional project coordination.

Responsibilities

• Develops technology and methods for random selection of files and transactions for audit by the Quality Auditors such as claims, policy service files, or calls; develops, maintains, and upgrades systems that house quality audit reviews, findings, and results; serves as administrator for the SharePoint site
• Maps current business processes to provide a foundation for defining business requirements and activities; uses business process maps to develop technological solutions, procedures, models, and operational processes; ensures that appropriate analysis is applied to business unit and quality team issues in an effort to provide the best resolution and satisfy internal and external customers
• Creates management reports, gathering data from various systems and developing/establishing reports into customer friendly formats for use by management; creates and automates reports for business unit management
• Ensures that all changes in processes/procedures, to include new system implementation and/or upgrades are documented and communicated to the quality team and/or business unit before implementation
• Maintains and keeps all records related to projects, such as scope change control documentation, cost-change control documentation, and revised requirement documents; works with project manager to notify and involve mandatory department personnel in all projects, such as Internal Audit, Financial Control, Privacy, and Computing Security Departments
• Performs other duties as assigned

Skills

• Experience writing Visual Basic for Applications (VBA) and working with Microsoft Visio and Minitab 16 or later, or an equivalent combination of education and experience
• Knowledge of business operations, business process analysis, quality management, project management, and software development methodologies
• Strong analytical, research, and problem-solving skills, including the ability to evaluate complex data, identify trends, and develop actionable recommendations
• Effective verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical information for diverse audiences and document processes, procedures, and business requirements
• Ability to collaborate across functions, manage multiple priorities, and adapt to changing business needs while maintaining a high level of accuracy, customer focus, and attention to detail
• Bachelor's Degree In Business Administration, Computer Science, or a related field
• Four years of professional job-related work experience performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users
• Or an equivalent combination of education and experience
• Advanced knowledge of excel or other reporting databases such as Power BI or Minitab

Qualifications

Must Haves

• Experience writing Visual Basic for Applications (VBA) and working with Microsoft Visio and Minitab 16 or later, or an equivalent combination of education and experience
• Knowledge of business operations, business process analysis, quality management, project management, and software development methodologies
• Strong analytical, research, and problem-solving skills, including the ability to evaluate complex data, identify trends, and develop actionable recommendations
• Effective verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical information for diverse audiences and document processes, procedures, and business requirements
• Ability to collaborate across functions, manage multiple priorities, and adapt to changing business needs while maintaining a high level of accuracy, customer focus, and attention to detail
• Bachelor's Degree In Business Administration, Computer Science, or a related field
• Four years of professional job-related work experience performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users
• Or an equivalent combination of education and experience

Nice to Haves

• Advanced knowledge of excel or other reporting databases such as Power BI or Minitab

Benefits

• Remote work from home within the continental US
• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies offered at no cost to employees
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave, if eligible
• Other leaves of absence, if eligible
• Sick and safe leave, adoption leave, and parental leave in accordance with applicable laws