Client Service Manager

Summary

Aires provides relocation management and global mobility services to corporate clients. The Client Service Manager manages client relationships and service experiences, coordinates internal teams, supports implementations and transitions, provides strategic guidance, and drives client satisfaction and retention.

Responsibilities

• Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships
• Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results
• Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes
• Provides training to new and existing team members on client specific policies and processes
• Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires’ technology, products and services
• Proactively monitors client programs, project outcomes, and overall satisfaction
• Leads implementation and client transition process for low to moderate volume clients
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers
• Drives business and strategy review process
• Applies retention and recovery strategies to retain longstanding client relationships

Skills

• Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate
• Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Associate's or Bachelor's degree
• Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications
• High School Diploma/GED required

Qualifications

Must Haves

• Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate
• Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures

Nice to Haves

• Associate's or Bachelor's degree
• Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications
• High School Diploma/GED required

Benefits

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Remote work environment - Candidate must be located in California, Arizona or Colorado.