Client Service Manager

Summary

Gallagher provides employee benefits and workforce advisory services to organizations. The Client Service Manager will manage Small Group Employee Benefits accounts, lead renewals, strengthen client relationships, support retention and new service sales, and coordinate with internal teams to ensure client satisfaction.

Responsibilities

• Be the go-to person for your clients, ensuring their needs are met with care and precision
• Lead the renewal process, working closely with our Production team to deliver the best solutions on time
• Strengthen relationships with clients by providing exceptional service and identifying opportunities to offer additional support
• Help secure existing business while driving the sale of new services and coverage options
• Collaborate with internal teams to ensure smooth account management and client satisfaction

Skills

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• A knack for building and maintaining strong client relationships
• The ability to explain complex insurance solutions in simple terms
• A proactive approach to problem-solving and delivering results
• Experience in account management or a similar client-facing role
• A commitment to ethical practices and doing business the right way
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner
• Must obtain Life & Health License within the first 90 days of employment, if not already licensed
• Experience in account management or a similar client-facing role
• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Qualifications

Must Haves

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• A knack for building and maintaining strong client relationships
• The ability to explain complex insurance solutions in simple terms
• A proactive approach to problem-solving and delivering results
• Experience in account management or a similar client-facing role
• A commitment to ethical practices and doing business the right way
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner

Nice to Haves

• Must obtain Life & Health License within the first 90 days of employment, if not already licensed
• Experience in account management or a similar client-facing role
• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership