Navigation Client Manager - Virtual

Summary

Alight Solutions provides health, wealth, wellbeing, navigation, and absence management services to clients. The Navigation Client Manager serves as the primary point of contact for Health Navigation delivery, managing client relationships, resolving complex operational and technical issues, and ensuring client satisfaction.

Responsibilities

• Ongoing relationship with clients and maintain regular communication with key client stakeholders
• Evaluating manage, and resolve complex operational and technical challenges
• Understanding our technology solutions to better serve client needs
• Organizing, plan, and lead both internal and external meetings effectively
• Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received
• Demonstrate Alight’s value effectively and establish appropriate expectations with the client regarding navigation service delivery
• Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations
• Serving as a Subject Matter Expert for service-specific and common client requirements
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. Executing the solution roadmap for the client
• Developing domain and operational expertise within the client team

Skills

• Bachelor's Degree, Associate's Degree with 2 years client management experience, or 3 years' experience in a client management role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Ability and desire to learn continually in a fast-paced, changing environment
• Robust critical thinking and problem-solving skills
• Ability to efficiently organize work activities to meet deadlines
• Ability to effectively manage client relationships
• Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight

Qualifications

Must Haves

• Bachelor's Degree, Associate's Degree with 2 years client management experience, or 3 years' experience in a client management role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Ability and desire to learn continually in a fast-paced, changing environment
• Robust critical thinking and problem-solving skills
• Ability to efficiently organize work activities to meet deadlines
• Ability to effectively manage client relationships
• Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight

Benefits

• Health, dental and vision coverages starting Day One
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career growth opportunities
• Flexible working arrangements wherever possible
• Bonus and/or incentive eligibility are determined by role and level