Associate Client Manager - LHB

Summary

Luminare Health is a purpose-driven healthcare organization focused on making healthcare simpler, better, and more affordable. The Associate Client Manager manages client relationships from implementation and problem resolution through renewal, maintains senior-level client and broker contacts, and supports retention and growth of an assigned book of business.

Responsibilities

• The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation, everyday problem resolution through renewal activities
• The ACM may work directly with sales executives on small groups that are sold
• ACMs typically have a book of business with 15 to 20 clients and typically support groups with fewer than 300 employees
• This position may have minimal assistance from a Client Coordinator
• They maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client and assigned broker partners
• ACMs also work on internal projects that benefit and support clients and/or the client management organization
• ACMs are charged with retaining and growing their assigned book of business
• The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation, everyday problem resolution through renewal activities
• The ACM may work directly with sales executives on new groups that are sold
• ACMs typically have a book of business volume will depend on size and complexity, generally not more than 6 accounts at start
• This position will have assistance from a Client Coordinator
• They maintain senior management level contact with Client Benefits staff and assigned broker partners as well as Sales and Account Management (SAM) partners at HCSC
• ACMs are charged with maintaining high levels of satisfaction with their assigned book of business

Skills

• Bachelor's Degree and 2 years previous Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities or High school diploma or GED equivalent required and 6 years industry experience
• Results oriented and self-motivated
• Strong interpersonal and communication skills
• Strong presentation skills
• Organizational, analytical, problem-solving solving and time management skills are required
• Insurance license
• Understanding of self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Stop loss understanding is a plus

Qualifications

Must Haves

• Bachelor's Degree and 2 years previous Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities or High school diploma or GED equivalent required and 6 years industry experience
• Results oriented and self-motivated
• Strong interpersonal and communication skills
• Strong presentation skills
• Organizational, analytical, problem-solving solving and time management skills are required

Nice to Haves

• Insurance license
• Understanding of self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Stop loss understanding is a plus

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan subject to the terms and the conditions of the plan
• Telecommute (Remote) role