Summary
Alkira is building a programmable enterprise networking platform that connects and secures clouds, sites, data centers, partners, and AI workloads. The Solutions Architect will serve as the hands-on technical owner for strategic enterprise customers, leading architecture, deployment, automation, troubleshooting, adoption, and expansion while collaborating with Sales, Engineering, Product Management, and customer teams.
Responsibilities
- Embed with strategic customers as the hands-on technical owner from evaluation through production deployment
- Lead network architecture discussions with customers and partners
- Design, build, and deploy Alkira-based solutions in customer environments using best practices
- Develop automation, integrations, and tooling (Terraform, APIs, scripting) to accelerate customer deployments
- Collaborate directly with customer networking, cloud, and platform teams
- Conduct technical workshops, trainings, and whiteboard sessions for customers and partners
- Create design and architecture best practices, reference architectures, and deployment guidelines
- Provide deep technical support and troubleshooting for customers, escalating and driving resolution with Engineering
- Own customer success on key accounts from adoption and expansion perspective
- Work with Alkira Product Management and Engineering to provide feedback on upcoming features from the customer's lens
- Track and drive key customer features/asks with Product Management through to implementation
Skills
- Strong cloud and networking fundamentals
- 3+ years in a customer-facing technical role (consulting, solutions architecture, sales engineering, or professional services)
- 1+ years of hands-on experience architecting and deploying cloud solutions (AWS, Azure, GCP, and/or OCI)
- Hands-on experience designing and building hybrid and public cloud infrastructure
- Strong networking background in routing technologies and network security
- Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, Python, REST APIs)
- Strong passion for customer outcomes and creating long-lasting professional relationships
- Flexibility to travel to customer sites
- Excellent written and verbal communication skills
- Experience in large-scale network design/deployment is a plus
- Relevant technical certifications are a plus
- BA/BS/MS degree is a plus
Qualifications
Must Haves
- Strong cloud and networking fundamentals
- 3+ years in a customer-facing technical role (consulting, solutions architecture, sales engineering, or professional services)
- 1+ years of hands-on experience architecting and deploying cloud solutions (AWS, Azure, GCP, and/or OCI)
- Hands-on experience designing and building hybrid and public cloud infrastructure
- Strong networking background in routing technologies and network security
- Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, Python, REST APIs)
- Strong passion for customer outcomes and creating long-lasting professional relationships
- Flexibility to travel to customer sites
- Excellent written and verbal communication skills
Nice to Haves
- Experience in large-scale network design/deployment is a plus
- Relevant technical certifications are a plus
- BA/BS/MS degree is a plus
Benefits