Business Applications Manager

Summary

Allegro Living, LLC is a senior living platform formed through the merger of Allegro Management Company and Spring Arbor Management Company. The Business Applications Manager will support and enhance Yardi and other property management applications, provide troubleshooting and system administration support, deliver user training, and promote effective system adoption. The role will also contribute to software projects, process improvements, workflow documentation, and operational initiatives.

Responsibilities

• Provide day-to-day support for end users utilizing property management software, including assisting with questions, troubleshooting issues, and resolving user and system errors
• Diagnose and resolve application issues efficiently, escalating more complex problems to appropriate supervisors
• Assist with system administration functions, user access, configuration support, and maintenance activities
• Support data integrity and encourage best practices for system usage across departments
• Develop, coordinate, and deliver training programs for new and existing users
• Create and maintain a variety of training materials, including:
• Process documentation and user guides
• Live webinars and instructor-led training sessions
• How-to videos and screen-recorded tutorials
• Quick reference guides and job aids
• Monitor user competency and identify opportunities for refresher training or process improvement
• Promote user adoption through clear communication, coaching, and ongoing support
• Support miscellaneous projects and initiatives as assigned
• Participate in software enhancements, upgrades, testing, implementations, and process improvement efforts
• Document workflows, identify gaps or inefficiencies, and recommend improvements
• Assist in gathering business requirements and supporting operational initiatives

Skills

• Experience in business application support, system administration, help desk support, or related systems support roles
• Strong troubleshooting and problem-solving skills, with the ability to identify root causes and resolve issues efficiently
• Experience developing and delivering end-user training using multiple learning formats
• Proficiency with Microsoft Excel, including intermediate functions such as:
• Lookup formulas (VLOOKUP/XLOOKUP or similar)
• Conditional formatting
• Basic data analysis and reporting tools
• Working knowledge of Microsoft Word and Adobe tools for documentation creation
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
• Ability to prioritize multiple requests and manage projects in a fast-paced environment
• Bachelor's degree in Business, Information Systems, Training/Education, or related field preferred, or equivalent combination of education and experience
• Experience with Yardi or other property management software is a plus but not required
• Experience with software in senior housing, healthcare, or other property management platform preferred, but not required

Qualifications

Must Haves

• Experience in business application support, system administration, help desk support, or related systems support roles
• Strong troubleshooting and problem-solving skills, with the ability to identify root causes and resolve issues efficiently
• Experience developing and delivering end-user training using multiple learning formats
• Proficiency with Microsoft Excel, including intermediate functions such as:
• Lookup formulas (VLOOKUP/XLOOKUP or similar)
• Conditional formatting
• Basic data analysis and reporting tools
• Working knowledge of Microsoft Word and Adobe tools for documentation creation
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
• Ability to prioritize multiple requests and manage projects in a fast-paced environment

Nice to Haves

• Bachelor's degree in Business, Information Systems, Training/Education, or related field preferred, or equivalent combination of education and experience
• Experience with Yardi or other property management software is a plus but not required
• Experience with software in senior housing, healthcare, or other property management platform preferred, but not required

Benefits

• Remote work arrangement
• Opportunities for professional development and advancement