Field Service Technician II

Summary

Alma Lasers is a global leader in medical-aesthetic technologies and energy-based devices. The Field Service Technician II travels to customer sites, primarily on the East Coast, to diagnose, repair, calibrate, and maintain Alma Lasers equipment, while also providing Level 2 technical support and mentoring other field service personnel.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
• Set appointments to perform preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for our Client Relations team

Skills

• We are looking for candidates living in or near the following locations: ·      Florida ·      New York ·      New Jersey
• *This position is remote, and we are looking for qualified candidates who reside near the* ***East Coast -US***
• * Associates degree in electrical or electronic repair, or equivalent experience
• * 4+ years of Field Service experience
• * Positive attitude and approach to the job responsibilities and the Alma team
• * Ability to read diagrams and schematics
• * Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
• * Excellent organizational skills
• * Positive attitude and approach to the job responsibilities and the Alma team
• * Ability to multitask
• * The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• This position requires 75-90% travel as needed
• Documentation showing eligibility to work in the United States will be required
• * Experience with component level repair, preferred
• * Knowledgeable of ISO 13485 certification, preferred
• * NetSuite and Salesforce experience, preferred

Qualifications

Must Haves

• We are looking for candidates living in or near the following locations: ·      Florida ·      New York ·      New Jersey
• *This position is remote, and we are looking for qualified candidates who reside near the* ***East Coast -US***
• * Associates degree in electrical or electronic repair, or equivalent experience
• * 4+ years of Field Service experience
• * Positive attitude and approach to the job responsibilities and the Alma team
• * Ability to read diagrams and schematics
• * Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
• * Excellent organizational skills
• * Positive attitude and approach to the job responsibilities and the Alma team
• * Ability to multitask
• * The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• This position requires 75-90% travel as needed
• Documentation showing eligibility to work in the United States will be required

Nice to Haves

• * Experience with component level repair, preferred
• * Knowledgeable of ISO 13485 certification, preferred
• * NetSuite and Salesforce experience, preferred

Benefits

• Eligible for overtime pay in accordance with state and federal guidelines
• Remote position