Alcon
Posted 3 days agoVerified live 2d ago
Field Service Engineer - Southeast
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
215 H-1B approvalsDept. of Labor
50 green cardsCertified filings
Advanced Medical DevicesLaser-Based Medical DevicesHospital Operating Room ProtocolsServiceMaxCustomer Relationship Management
About the company
Alconalcon.com
Global eye care leader delivering innovative products worldwide.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.215H-1B approved
100%approval rate
49new H-1B hires
50PERM certified
$134,992median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202346
202484
202575
202610
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
202310
202410
202513
20268
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20238
202411
202526
20265
Top sponsored roles
Director, Health Economics / Outcomes ResearchAssociate II, Quality Control Lab “ ChemistrySr. Associate I, Surgical Field SalesManager, Surgical Product/Brand Marketing - DownstreamSr. Manager, Digital Project Management
Sponsored employees from
IndiaTaiwanEgyptChina
Job description
Summary
Alcon is a company focused on enhancing sight and advancing global eye health through innovative products and solutions. The LenSx Field Service Engineer supports surgical equipment throughout the Southeast territory by handling installation, testing, maintenance, troubleshooting, repairs, upgrades, customer communication, and service contract renewals.
Responsibilities
- Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
- Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
- Escalate issues to relevant engineering teams
- Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
- Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
- Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
- Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Skills
- Associate's degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
- Experience working with advanced medical devices and with medical devices that use lasers
- Accustomed to working with hospital operating room and surgery center protocols
- Working knowledge of ServiceMax / CRM tools
Qualifications
Must Haves
- Associate's degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
Nice to Haves
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
- Experience working with advanced medical devices and with medical devices that use lasers
- Accustomed to working with hospital operating room and surgery center protocols
- Working knowledge of ServiceMax / CRM tools
Benefits
- Focused growth and development opportunities
- Health benefits
- Life insurance
- Retirement benefits
- Flexible time off for exempt associates
