Project Delivery Manager

Summary

ALTOUR is a corporate travel management company and division of Internova Travel Group. The Project Delivery Manager coordinates Travel Technology projects, enhancements, operational initiatives, and business priorities, maintaining visibility across workstreams and facilitating stakeholder communication. The role tracks milestones, manages action items, supports implementation readiness, and helps remove delivery obstacles.

Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables across multiple concurrent initiatives
• Maintain project schedules and ensure key dates and commitments are communicated to stakeholders
• Track action items, decisions, open issues, and project dependencies
• Ensure project priorities remain aligned with business objectives
• Provide visibility into project progress and upcoming activities
• Serve as a primary point of coordination between business teams, Travel Technology, Operations, vendors, and other stakeholders
• Schedule and facilitate project meetings, status reviews, and working sessions
• Prepare and distribute meeting notes, action items, and project updates
• Ensure stakeholders receive timely communication regarding project progress and upcoming activities
• Help manage expectations and maintain alignment among project participants
• Monitor project tasks and follow up with owners to ensure commitments are completed
• Identify potential delays, conflicts, or roadblocks and escalate as needed
• Maintain project documentation and organizational records
• Track outstanding decisions and ensure appropriate follow-up occurs
• Support leadership with project reporting and status updates
• Coordinate activities required to prepare teams for new processes, tools, or business initiatives
• Ensure documentation, training materials, communications, and support resources are completed before implementation
• Assist in coordinating user training and knowledge transfer activities
• Support rollout planning and readiness activities across impacted teams
• Monitor implementation progress following launch activities
• Track post-launch issues and coordinate follow-up activities
• Support stabilization efforts and communication during transition periods
• Document lessons learned and improvement opportunities for future initiatives
• Support initiatives involving a variety of travel-related technologies and business processes, including:
• Concur Travel
• Atriis
• Deem
• Kayak for Business
• Sabre
• Amadeus
• Compleat
• IQCX
• Mid-office systems
• Automation platforms
• Traveler servicing tools
• Operational workflows and business process improvements

Skills

• Bachelor's degree or equivalent experience
• 2-5 years of experience in project coordination, administration, operations support, implementation support, or a related role
• Excellent organizational and time-management skills
• Strong written and verbal communication abilities
• Demonstrated ability to manage multiple priorities simultaneously
• Strong attention to detail and follow-through
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
• Ability to work independently in a remote work environment
• Experience within a Travel Management Company (TMC), travel technology organization, or business operations environment
• Familiarity with project coordination tools such as Smartsheet, Jira, Monday.com, Asana, Microsoft Project, or similar platforms
• Experience coordinating cross-functional teams and business initiatives
• Exposure to travel booking, fulfillment, operational support, or technology implementation processes

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• 2-5 years of experience in project coordination, administration, operations support, implementation support, or a related role
• Excellent organizational and time-management skills
• Strong written and verbal communication abilities
• Demonstrated ability to manage multiple priorities simultaneously
• Strong attention to detail and follow-through
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
• Ability to work independently in a remote work environment

Nice to Haves

• Experience within a Travel Management Company (TMC), travel technology organization, or business operations environment
• Familiarity with project coordination tools such as Smartsheet, Jira, Monday.com, Asana, Microsoft Project, or similar platforms
• Experience coordinating cross-functional teams and business initiatives
• Exposure to travel booking, fulfillment, operational support, or technology implementation processes

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance