Analyst, People Operations

Summary

The American Cancer Society is a nonprofit organization working to end cancer for everyone. The Analyst, People Operations supports core People Team functions by providing Tier 1 employee support, processing employee lifecycle events, maintaining compliance and personnel records, and contributing to process improvements.

Responsibilities

• Provides Tier 1 support by delivering timely, consistent guidance and issue resolution across People Team topics using internal knowledge bases and systems. 70%
• Processes employee lifecycle events, ensuring data accuracy and compliance. 10%
• Administer Unemployment Insurance and Worker’s Compensation claims, including initial incident responses and coordination with insurance carriers. 5%
• Handles employment verification requests, including vendor coordination, verbal/written responses, and completion of loan forgiveness forms. 5%
• Maintains personnel files in accordance with data confidentiality and retention policies. 5%
• Supports new People Team initiatives and contributes to continuous process enhancements. 5%

Skills

• • Minimum Degree Required: Bachelor's Degree in Human Resources or related field
• • Years of experience: 1-3 years of HR generalist/coordinator experience
• • Demonstrated knowledge of HR best practices and experience delivering professional, policy-aligned guidance
• • Strong verbal and written communication, analytical, and customer service skills
• • Proven ability to manage workload and maintain attention to detail in fast-paced, high-pressure environments
• • Skilled at building relationships and fostering collaboration with geographically dispersed teams to support a cooperative work culture
• • Work is normally performed in a typical interior/office work environment
• • Experience with ServiceNow and Workday preferred

Qualifications

Must Haves

• • Minimum Degree Required: Bachelor's Degree in Human Resources or related field
• • Years of experience: 1-3 years of HR generalist/coordinator experience
• • Demonstrated knowledge of HR best practices and experience delivering professional, policy-aligned guidance
• • Strong verbal and written communication, analytical, and customer service skills
• • Proven ability to manage workload and maintain attention to detail in fast-paced, high-pressure environments
• • Skilled at building relationships and fostering collaboration with geographically dispersed teams to support a cooperative work culture
• • Work is normally performed in a typical interior/office work environment

Nice to Haves

• • Experience with ServiceNow and Workday preferred

Benefits

• 100% remote role
• Generous paid time off policy
• Medical benefits
• Dental benefits
• Retirement benefits
• Wellness programs
• Professional development programs to enhance staff skills